Ask
Reply
Solution
19-02-2017 09:03 PM
My suresignal v4 has always worked fine. I had to unplug it this morning. On plugging it back in - in the same configuration and power socket as before - it now won't work.
I am getting flashing red power light, solid orange user light.
IP result 86.145.57.1
Speed 32.49 down, 9.10 up
Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.
C:\Users\Neil>212.183.133.177
'212.183.133.177' is not recognized as an internal or external command,
operable program or batch file.
C:\Users\Neil>tracert 212.183.133.177
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 8 ms 2 ms 1 ms bthub.home [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 12 ms 12 ms 12 ms 31.55.187.180
5 13 ms 14 ms 15 ms 195.99.127.28
6 12 ms 13 ms 13 ms host213-121-193-203.ukcore.bt.net [213.121.193.203]
7 13 ms 13 ms 14 ms t2c3-et-7-3-0-0.uk-lon1.eu.bt.net [166.49.211.230]
8 13 ms 13 ms 13 ms 166-49-211-254.eu.bt.net [166.49.211.254]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
C:\Users\Neil>
20-02-2017 09:21 AM
Thanks for providing us with your trace route.
From the light sequence you've provided this shows there's an issue with the unit connecting or allowing for an IP allocation with your home router.
I've checked your IP address and can confirm that it's within range.
So we can look into this further for you, please could you provide us with the Sure Signal serial number?