Telephone Upgrade

[earoles55]

Hi Guy,

Historically I always upgrade each year online. I've never had a bad experience or recieved my new iPhone late.

Today I upgraded by phone and I've not recieved any confirmation text or email messages. Ordered at 9am.

So is this normal? - as I say, my previous experience is with online upgrades and emails etc are instant.

Thanks 🙂

[garethr]

So can't say I'm surprised given how failure prone the contingency ordering process is, but it turns out after checking that one of my orders was for the wrong device - a vanilla 7 had been ordered and not a plus.

So say I'm furious about this would be an understatement. If I'd been able to I would have placed my order online, but the system won't allow me because the Siebel upgrade seemingly broke my online account in ways which nobody seems able to fully fix.

I've had the original order cancelled and a new order placed (which went straight into the live system with an EDM- order number prefix and I've had the emails through straight away), but this obviously means I will have lost my place in the pre-order queue, so not be in the first batch to receive my device (even though I know all black Plus models are stock constrained).

Is there any way at all to fix this - it wouldn't be so bad, but the error was clearly Vodafone's and not mine!

[Retired-Sarah_A]

Hi @garethr

Unfortunately as the orders are down to stock levels we would not be able to get you one out sooner. 

Apologies for the issues this has caused. 

Thanks,

Sarah 

[garethr]

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@Sarah_A wrote:

Hi @garethr

Unfortunately as the orders are down to stock levels we would not be able to get you one out sooner. 

Apologies for the issues this has caused. 

Thanks,

Sarah 

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But, its not a stock level issue. I'm also fully aware Plus models in black are constrained. It was simply about re-instating my original place in the pre-order queue because Vodafone had ordered the incorrect device, when I'd been quite clear about the device I'd wanted. If your systems allowed modification to pre-orders then this wouldn't have been an issue.

If my online account was working fully in the first place (it never has since the billing switchover, and I've given up trying to get it fixed), then I'd have been able to order the correct device myself first time around without having the headache of having to deal with someone in the call center scribbling details on a scrap of paper!