I am at a complete loss as to where to go next with this terrible situation.
We moved our Broadband service to Vodafone in January with the 38MB package. We have since never reached anywhere near this speed or the service promised. Maximum speed is 5mb whether wired or wireless.
We have spent hours since, either on hold or trying to communicate with customer services. We have jumped through countless hoops, repeating processes after processes. We have had 4 engineer visits (meaning time off work) ..... all to no avail.
The last conversation took more than 2 hours (again) either on hold, waiting to be transferred or trying to communicate/understand what customer services are telling us, we asked to be allowed to move provider and gain a full refund and their response is to charge us a cancellation fee!!
We are not unreasonable people and accept there may be teething issues but this has gone on far too long and affects our work and family life.
We are at a loss what to do next .... If anyone can advise what the best way forward is I would really appreciate it
