The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

[flyboi65]

Your right to cancel  You have 14 days from entering into a service contract in which you can cancel it.

The trader shouldn’t start providing the service before the 14 day cancellation period has ended, unless you have requested this.

If you request a service starts straightaway  In this instance you will still have the right to cancel, but you must pay for the value of the service that is provided up to the point you cancel.

The Consumer Contracts Regulations say that goods must be delivered within the time frame you agree with the seller.

If no time frame is agreed, the seller has to deliver 'without undue delay' and at the very latest not more than 30 days from the day after the contract is made

[JeanPauldeJong]

Live chat actually gets me further in the organisation than 191 does, they just flatly refuse to do anything.

The facebook also say No I can't cancel as my order is too far. When I ask when it will be delivered, they say sometime in the next 8 weeks, once we've got stock. This is just ridiculous.

And the tech support team on here is not responding to the email request form either...

[horatio_nelson]

Small but important technically here:

As a business customer (rather than consumer customer), you probably don't have rights under the distance selling regs (fully known as The Consumer Protection (Distance Selling) Regulations 2000).

A consumer is defined as a "natural person [i.e. not a corporate entity] who is acting for the purposes other than those of his trade, business or profession".

[JeanPauldeJong]

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@horatio_nelson wrote:
Small but important technically here:

As a business customer (rather than consumer customer), you probably don't have rights under the distance selling regs (fully known as The Consumer Protection (Distance Selling) Regulations 2000).

A consumer is defined as a "natural person [i.e. not a corporate entity] who is acting for the purposes other than those of his trade, business or profession".

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You are absolutely correct! The rights might not be there, shouldn't change the behaviour though for a reputable company...

[horatio_nelson]

And just because the consumer contract regs don't give business customers those rights, it doesn't mean that Vodafone (under their terms of sale) don't give business customers a similar right anyway as a matter of good will - worth checking to see what the situation is.

[DD]

Not sure if this helps but when I last called, the Vodafone expert cancelled my order without me even asking for it to be done. 

So yes they can if they want to! 

However, Vodafone explicitly state the following: 

Right to cancel and return products

If you're a consumer customer, you have the right to cancel your online order no later than 14 calendar days after the day you receive your products or services, or welcome letter or email - whichever is the later. This applies to all products, except digital items and unsealed software such as music and games which have been unsealed or downloaded or used.

To cancel your order within this period and to arrange the return of products, please call customer services orcontact us.

[sat19]

They can put what ever they want in there terms and conditions but they cannot changed your

STATUTORY RIGHTS by LAW

Just google them