Wow, I feel your pain Getafix and you took the words right out of my mouth.
Earlier today I called to upgrade/renew a SIMO deal whose minimum term finishes in a couple of days and another that finishes at the end of the month. I had exactly the same conversation where I pointed out that I can get a better deal online through my account than what they are offering. "Sorry sir but that's the best we can do for you."
When I said there were also better deals through other networks it was reiterated that what I had been offered was the best they could do and if I was unhappy they would supply me with a PAC code for each line.
Last year they were falling over themselves to help and the deal I got was ridiculously good value so I stayed.
This year, it seems a new tough regime is in place.
