cancel
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Top up and go broadband - Will credit auto transfer into allowance?

petesnook
Not applicable
Hi
I purchased a mobile broadband dongle a couple of weeks ago, which I have been very happy with so far.

I've nearly used my 3Gb allowance, and was told I can top-up at any point, and that it would give me a new 3Gb allowance for 30 days from whenever I topped up. I tried to top-up online yesterday using my debit card, but got an error on the site saying that the facility was unavailable at that time, so picked up a £15 top-up voucher in the store. I've applied the voucher number through the 'Topup By Voucher' option in Mobile Connect Lite. Now when I check my balance it shows...

Current Credit £16
Data allowance remaining 246Mb
Data expires 15/04/2010

Is there something I need to do to convert the £15 credit on the account into data allowance, or will this happen automatically when the current allowance runs out?

Thanks
1 REPLY 1

Retired-Wayne
Moderator (Retired)
Moderator (Retired)
Hi petesnook and welcome to the eForum

Congratulations on getting your USB modem! They're really great arent they! :)

You are absolutely correct, the new topup that you have placed on your account will turn into the new 3G allowance as soon as your old one runs out.

Please let me know if you have any further questions and we'll be happy to help you further

Thanks

Wayne

eForum Team