Trace Routes

[HighNet-Craig]

Hello,

Im having issues with my business sure signals.

Is anyone able to provide me with the trace routes from 212.183.128.0/20 too 31.216.1.101 or 31.216.8.101.

Cheers

[Retired-Laura]

Hi @HighNet-Craig  

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Laura

[HighNet-Craig]

Hi Laura,

Hope you are well?

"

Here is the output from the trace : -

C:\>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.70.1

  2    21 ms    21 ms    21 ms  ptr251.highnet.com [91.185.183.251]

  3    53 ms    62 ms    53 ms  ptr197.highnet.com [31.216.2.197]

  4    52 ms    53 ms    55 ms  ptr198.highnet.com [31.216.2.198]

  5    78 ms    51 ms    56 ms  217.20.32.169

  6    53 ms    53 ms    53 ms  85.90.238.97

  7    47 ms    47 ms    47 ms  85.90.238.70

  8    53 ms    53 ms    53 ms  217.20.44.194

  9    49 ms    51 ms    47 ms  lndgw2.arcor-ip.net [195.66.224.124]

10    54 ms    54 ms    54 ms  85.205.0.93

11     *        *        *     Request timed out.

12     *        *        *     Request timed out.

13     *        *        *     Request timed out.

14     *        *        *     Request timed out.

15     *        *        *     Request timed out.

16     *        *     ^C"

I have attached 3x Images as well.

Cheers

[Retired-Laura]

Hi @HighNet-Craig

Thanks for this information.

Your speeds and trace routes look fine. :smileyhappy:

Please can you let us know what your serial number for the Vodafone Sure Signal is and what light sequence you can see?

Cheers,

Laura

[Apple_Fanboy]

Hi Craig

Can you confirm what type of Sue Signals you have? Are they one of the ones shown on the troubleshooting thread here?

Only reason i ask is you refer to them as "business sure signals" and Vodafone have a different type of Femto cell for business called Sure Signal Plus (formerly known as Managed Sure Signal) and a version for large enterprise called Sure Signal Premium.

The diagnostics for these types of systems are drasticaly different to a standard domestic VSS