Transfer Ownership of Sure Signal

[Anonymous]

I need to transfer ownership of our sure signal from my wifes number to mine. The support pages  describe the process as follows

Step 1

1. Log into My Vodafone
2. Select My Sure Signal
3. Choose the one you want to transfer
4. Select manage Sure Signal then transfer Sure Signal
5. Follow the instructions.

However when we log into my wifes my vodafone account we cannot find any option to "manage sure signal" or "transfer sure signal" , just manage and add users."

Please help!!

[Ben_H]

Hi jaqual,

Thanks for posting. Which browser is this with? If it happens on different ones then I've sent instructions on how to reach my team here. We'll be happy to check out what's happening.

Cheers, Ben

[Anonymous]

I have just done as you suggest and sent details via the the link you gave me and got the following reply.

"We don’t use this email address anymore, so our advisers won’t get your message. Don’t worry, you can chat to an adviser online instead – they’re available 24 hours a day, 7 days a week."

Not Happy!!

[Jenny]

Hi jaqual,

This happens if the routing code isn't entered correctly.

Please resend & ensure the code is in the subject.

Thanks,

Jenny