Back to Help and Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Transferring contacts

AlanWalters
3: Seeker
3: Seeker

‎22-05-2016 04:41 PM

I have a broken screen on a Prime 6 (completely black). I have bought a Prime 7 but cannot transfer my contacts over. The shop managed to transfer over about 6 contacts via a gmail account.

 

Any ideas on how I can do it please?

 

Thanks,

Alan

 

0 Thanks
10 REPLIES 10

drey_p
16: Advanced member
16: Advanced member
In response to AlanWalters

‎22-05-2016 05:43 PM

@AlanWalters wrote:

Yeah, it sees it as a USB connection, an external device. When I drill down it shows a series of folders but none that are obvious to me as contacts

I'm afraid that you cannot just plug in your device and copy the contacts off it. You'd need a manufacturers back up software.  As an example, Samsung provide SmartSwitch. I don't believe there is an equivalent your device.

PWIAC