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Hello davidd
In order to assist you, can you please provide the following information?
Model of USB is K4505 as shown on screenshot 2, so I am working from that point.
Version of the VF software which can be found at the HELP tab and select ABOUT. eg VMC 9.4.6 is the latest
O/s is use and latest SP installed eg XP Home with Service Pack 3
A/v system and version eg Norton 360
What did TCS have to say? What did Mr Booth have you do (so we won't duplicate any trouble shooting)?
Many thanks
Albert
eForum team
In order to assist you, can you please provide the following information?
Model of USB is K4505 as shown on screenshot 2, so I am working from that point.
Version of the VF software which can be found at the HELP tab and select ABOUT. eg VMC 9.4.6 is the latest
O/s is use and latest SP installed eg XP Home with Service Pack 3
A/v system and version eg Norton 360
What did TCS have to say? What did Mr Booth have you do (so we won't duplicate any trouble shooting)?
Many thanks
Albert
eForum team
Hi there davidd,
Can you first of all try installing VMC version 9.4.6 and let me know if this resolves please?
Cheers,
LeeH
eForum Team
Can you first of all try installing VMC version 9.4.6 and let me know if this resolves please?
Cheers,
LeeH
eForum Team
Hi David,
Please try the instructions below, and let me know if this resolves the issue
1. First UNPLUG modem from computer
2. Then on Vodafone software (re-open from desktop icon if has shut)
go to MANAGE DEVICES and remove ALL modems
3. Click APPLY, the go to FILE then EXIT
4. Open up CONTROL PANEL
(if on vista click CLASSIC VIEW once open)
5. Open PHONE AND MODEMS
6. Remove ALL MODEMS entries
7. Click OK
8. Then in CONTROL PANEL go to NETWORK CONECTIONS
(in vista this is Network and sharing centre, then Manage Network Connections)
9. Delete VODAFONE connections ( i.e. Vodafone mobile connect/VMClite)
10. Back to CONTROL PANEL and open SYSTEM, then select HARDWARE tab, then select DEVICE MANAGER
( on vista can just select DEVICE MANAGER from control panal)
11. Expand MODEMS and DISABLE inbuilt modem.
12. Expand NETWORK ADAPTERS
13. Plug MODEM back into computer
14. When driver installed, DISABLE the MODEM
(in network adapters)
15. Close all windows and return to DESKTOP and manually open VODAFONE MOBILE CONNECT from icon
16. Cancel any connection attempt and go to MANAGE DEVICES again.
17. Set MODEM as the default.
18. Click APPLY then Click OK.
19. CONNECT
Jon
eForum Team
Please try the instructions below, and let me know if this resolves the issue
1. First UNPLUG modem from computer
2. Then on Vodafone software (re-open from desktop icon if has shut)
go to MANAGE DEVICES and remove ALL modems
3. Click APPLY, the go to FILE then EXIT
4. Open up CONTROL PANEL
(if on vista click CLASSIC VIEW once open)
5. Open PHONE AND MODEMS
6. Remove ALL MODEMS entries
7. Click OK
8. Then in CONTROL PANEL go to NETWORK CONECTIONS
(in vista this is Network and sharing centre, then Manage Network Connections)
9. Delete VODAFONE connections ( i.e. Vodafone mobile connect/VMClite)
10. Back to CONTROL PANEL and open SYSTEM, then select HARDWARE tab, then select DEVICE MANAGER
( on vista can just select DEVICE MANAGER from control panal)
11. Expand MODEMS and DISABLE inbuilt modem.
12. Expand NETWORK ADAPTERS
13. Plug MODEM back into computer
14. When driver installed, DISABLE the MODEM
(in network adapters)
15. Close all windows and return to DESKTOP and manually open VODAFONE MOBILE CONNECT from icon
16. Cancel any connection attempt and go to MANAGE DEVICES again.
17. Set MODEM as the default.
18. Click APPLY then Click OK.
19. CONNECT
Jon
eForum Team
Hi David,
Please try the instructions below, and let me know if this resolves the issue
1. First UNPLUG modem from computer
2. Then on Vodafone software (re-open from desktop icon if has shut)
go to MANAGE DEVICES and remove ALL modems
3. Click APPLY, the go to FILE then EXIT
4. Open up CONTROL PANEL
(if on vista click CLASSIC VIEW once open)
5. Open PHONE AND MODEMS
6. Remove ALL MODEMS entries
7. Click OK
8. Then in CONTROL PANEL go to NETWORK CONECTIONS
(in vista this is Network and sharing centre, then Manage Network Connections)
9. Delete VODAFONE connections ( i.e. Vodafone mobile connect/VMClite)
10. Back to CONTROL PANEL and open SYSTEM, then select HARDWARE tab, then select DEVICE MANAGER
( on vista can just select DEVICE MANAGER from control panal)
11. Expand MODEMS and DISABLE inbuilt modem.
12. Expand NETWORK ADAPTERS
13. Plug MODEM back into computer
14. When driver installed, DISABLE the MODEM
(in network adapters)
15. Close all windows and return to DESKTOP and manually open VODAFONE MOBILE CONNECT from icon
16. Cancel any connection attempt and go to MANAGE DEVICES again.
17. Set MODEM as the default.
18. Click APPLY then Click OK.
19. CONNECT
Jon
eForum Team
I dont know if this is relevant but my colleague has the exactly the same situation with his new usb stick ( we tried it yestertday ) with the same laptops we use in the company - could there be an issue between the intel wireless driver and this stick.
Hi Davidd,
This does seem likely, given that you can replicate the issue on the same laptop. I'm sorry we haven't been able to resolve the problem so far
The error code you're getting is particularly unhelfpul, as it literally translates to "Unknown Error". If there's something unique to these machines that's causing it, it would explain why the issue is so hard to nail down.
Do you have access to any other laptops or PC's at all? If so, please try the modem in one of these, and see if the same problem happens. This would once and for all narrow down the problem.
Since two identical laptops are having the same error, it rules out a software issue, and points towards a hardware conflict. Showing that the modem works fine on a different machine will identify the laptop as the problem, rather than our modem.
Jon
eForum Team
