Unable to add users to my sure signal

[AaronB2015]

Hello, 

Whenever I try to add anyone to my sure signal I get an error :

"Sorry – there seems to be a problem.

We're working hard to fix the issue, so please try again later.: 500, 2004"

No matter what I do, I can't see to add anyone. 

I've tried to contact vodafone but get told to use the web interface, which doesn't work!!. 

Please help. 

Thanks,

Aaron

[BandOfBrothers]

Hi

May I ask if your using the new dashboard as discussed in these threads. 

https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Can-you-manage-Sure-Signal-with-an-iPad-Safari/...

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/NEW-location-for-the-Vodafone-Sure-Signal-manage...

If you still cannot then please do speak to Live Chat from a Computer or 191 and I'm sure they'll be able to add the Vodafone Mobile number your trying to add. 

[AaronB2015]

Yes I am using the new dashboard, I spoke to vodaphone via live chat and they got me to un register it and re-register it , and nope it didn't work. 

I even unregistered it, then registered it to another voda account I have and it still wouldn't work. 

It would seem I can only have one working number on it. 

[BandOfBrothers]

Hi

Ive read that un registering for 24 hours and then re registering can help.

"You can register up to 32 Vodafone numbers to use your Sure Signal."

Faqs here.

[AaronB2015]

I have tried all sorts, unregistering it, reseting it, etc. 

I will try and speak to the right team in vodaphone to discuss it in the morning, for now I've registered on my second account with the number I most need to be working. 

[BandOfBrothers]

Ok. 

One member wrote. 

"Customer service support-> Call 03333 040 191 then take option 2 three times and finally option 5 – straight to the Sure Signal team."

[AaronB2015]

Ok, thanks, I'll give that a try in the morning.