Unable to connet to London Underground wifi using VodafoneWifi

[robhardy]

This used to work for me but has now stopped.

Following https://www.vodafone.co.uk/shop/internet/wi-fi/ - the page states

• Make sure you’ve got Wi-Fi switched on in your settings
• When you go into a station with Wi-Fi coverage, you’ll connect automatically

Note, there's no username or password.

Using the VodafoneWifi network,  when I try and connect I get a PEAP authentication screen, which asks for a certificate and an identity. There is no captive portal to enter the Vodafone username/password. Also, the instructions on the page say connection is automatic.

The alternative way of connecting, using the Virgin Wifi network, then clicking the Vodafone icon, results in the browser hanging with a spinner.

I've contacted Vodafone 5 times about this. Their replies are either:

- enter your username and password (which is non-sensical as there is no prompt for it)

- or they reset the online password (which doesn't work)

- or they don't understand about the VodafoneWifi network not being BT and that connection should be automatic as explained on their website

Anyone else seen this? I have a feeling I'm meant to have a certificate installed which the phone automatically chooses, which I'm missing.  Or, there is some missing configuration for the wifi, but Vodafone are unable to explain what this is.

(I also can't use the BT Wifi, which may or may not be related).  My account is meant to include Wifi.

Can anyone get this to work?

[Ncsin23]

Hi - I'm having the same problem connecting to the London underground WiFi. I get an authentication error when trying to connect to the Vodafone WiFi and the error "As a pre pay customer you need an active data bundle..." on virgin media WiFi. I have a pay monthly contract.

I phoned support once and they promised to fix it but nothing has changed.

Can you help?

[Ncsin23]

Hi - I'm having the same problem connecting to the London underground WiFi. I get an authentication error when trying to connect to the Vodafone WiFi and the error "As a pre pay customer you need an active data bundle..." on virgin media WiFi. I have a pay monthly contract.

I phoned support once and they promised to fix it but nothing has changed.

Can you help?

[Becca_P]

@Ncsin23

We're sorry to hear that you're experiencing issues.

I've sent you a private message with details on how to get in touch.

We'll be happy to help you with this.

[contractor]

Hi, I too appear to have this problem

Phone used to connect to LU fine when I was on three. Since moving to Vodafone and porting my three number over I've never been able to connect to LU wifi.  I know my u/p work as I use them on Vodafone daily.  

When I try to connect to LU I get a cert error and redirected to a browser login but then get a u/p error.  Please help.  Thanks.

[Tash]

@contractor When you attempt to log in to WiFi, do you receive the PEAP authentication message?

If so, please change this to EAP-SIM, as this will allow the WiFi to recognise your SIM. 

Please let us know how you get on with this.

[Jay747]

Hi

I am having the same authentication problem when I select sim authentication it says password invalid. I have spent a number of hours on your online chat and they all come to the same conclusion I am having issue with bt wifi. This is incorrect as this issue is with Vodafonewifi on London underground. The support team don't understand this. Please can someone help me with this 

[Gemma]

@Jay747 - Please check that you’re following the set up process here: ‘How do you connect to WiFi on the London Underground?’

The password is the same one that you’ll use, when logging into your My Vodafone account.

If you’re unable to access your My Vodafone, then this may be why it’s not accepting it.

So that we can help, please send us your details by following the instructions in this private message.

[offen]

I have the same issue too and also found tech support very slippery avoiding dealing with the problem.

[Tash]

Hi @offen, if you see a PEAP authentication message, please follow the steps I've provided above as this should help.

If you're continuing to experience issues, please follow @Gemma's steps and let us know how you get on.

[offen]

Same issue means I also get  "Sorry we are experiencing problems with WIFI service" when trying myvodafone username and password

i have browsed the thread and can’t see any other directions

i never get asked about certificates if that is the alternative you refer to