Unable to connet to London Underground wifi using VodafoneWifi

[robhardy]

This used to work for me but has now stopped.

Following https://www.vodafone.co.uk/shop/internet/wi-fi/ - the page states

• Make sure you’ve got Wi-Fi switched on in your settings
• When you go into a station with Wi-Fi coverage, you’ll connect automatically

Note, there's no username or password.

Using the VodafoneWifi network,  when I try and connect I get a PEAP authentication screen, which asks for a certificate and an identity. There is no captive portal to enter the Vodafone username/password. Also, the instructions on the page say connection is automatic.

The alternative way of connecting, using the Virgin Wifi network, then clicking the Vodafone icon, results in the browser hanging with a spinner.

I've contacted Vodafone 5 times about this. Their replies are either:

- enter your username and password (which is non-sensical as there is no prompt for it)

- or they reset the online password (which doesn't work)

- or they don't understand about the VodafoneWifi network not being BT and that connection should be automatic as explained on their website

Anyone else seen this? I have a feeling I'm meant to have a certificate installed which the phone automatically chooses, which I'm missing.  Or, there is some missing configuration for the wifi, but Vodafone are unable to explain what this is.

(I also can't use the BT Wifi, which may or may not be related).  My account is meant to include Wifi.

Can anyone get this to work?

[offen]

If the below is what you mean.   Then none of these guides work 

It is very frustrating that this service is so difficult to get anyone to offer meaningful help with.

I have been trying on and off for months to get this fault fixed and I am clearly not the only one.   The call centers just do not even seem to understand what London underground is!

I used EE previously and either of the two method of access was always faultless 

How do you connect?

You should be able to connect in seconds. Here’s how to get started:

1. Make sure you’ve got Wi-Fi switched on in your settings.
2. When you go into a station with Wi-Fi coverage, you’ll connect automatically.
3. If you can’t get a connection, check you have a bundle or Freebie with data included - and that you’ve chosen ‘Vodafone Wi-Fi’

You can also get connected by logging in using your My Vodafone username and password, and then following these easy steps: 

• Switch on your Wi-Fi-enabled device when you're in a London Underground station with Wi-Fi available
• In your Wi-Fi settings, choose 'Virgin Media WiFi'
• Hit the browser button which will take you to the portal - then choose the Vodafone icon
• On the Vodafone registration page, enter your My Vodafoneusername and password
• Refresh your browser and off you go

[John]

@offen So we can take a look into what's happening in more depth, please check your private message inbox with details on how to get in touch.

[mumhewitt]

I'm having exactly the same issues, is there any help you can give with this?

Many thanks

Mary

[Colleen]

@mumhewitt What happens when you attempt the steps advised by @Gemma, from her post to another user on 13 October at 01:40pm, (it's slightly higher up in this thread)?

Do you still experience problems after trying these steps? 

[_Tochi_]

I was in London this week and wasn't able to connect either, I got the strange authentication screen. Reading through this thread, it's clear something isn't quite working, and the matter is being resolved through private messages from Moderators, but why? I thought the purpose of a community like this was to openly find answers to common problems and self-help.

Please can a moderator put up a post explaining what the problem is, why it's happening, and openly state what steps I should take to fix the problem, rather that re-directing all queries to PM.

Thanks

Tochi

[Tash]

If the steps provided in the thread haven't resolved the issue you're experiencing when using Wi-Fi, we'd need to raise this with our technical team to investigate @_Tochi_.

So we can do this, I've sent you a private message with details to contact our team.