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Jenny
We’ve created this thread to help with online problems that may occur when registering, or managing your Sure Signal.
You need an online account so you can register and manage your Sure Signal.
You’ll receive a text as part of the registration process, which contains a security code. This code is only valid for 20 minutes.
We understand that if you own a Sure Signal, you’ll most likely have little or no coverage, so we recommend you register online when you know you’ll be able to receive the text.
Business customers:
If you’re a business customer you can’t register this via My Account and you need to visit Sure Signal for business. Just click ‘Register a Sure Signal’ and enter your company name as the owner and your mobile number as the administrator - this way you can still make any changes needed.
Consumer customers:
You’ll receive a text or email to confirm that the Sure Signal is fully registered.
Please note that problems can occur, if the number that’s registered as the Owner of the Sure Signal, is different than the main number registered for online billing.
Check for planned maintenance:
Check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.
Planned maintenance can involve changes to the registration system, so wait for this to complete and then retry.
Pending active:
If your online account shows the Sure Signal as ‘Pending Active’, then post in this thread and we’ll look into it further.
All other issues:
If you have any other problems with your Sure Signal registration or management, just post the details below. We’ll need the following:
- Exact error message
- Step by step instructions for how to recreate the issue
- Operating system
- Browser and browser version
Thanks,
Jenny
Hi aedgeley,
Unfortunately this Sure Signal is suspended and can’t be registered.
You’d have to buy a new on.
@ mrk1 – We did have a few issues with the online system last week but this should now be back up and running.
If you let me know the serial number, I can check to see if it’s still registered.
@ jamied12 – Have you managed to get this sorted?
If not, contact us to do this here.
@ miller75 – This is now showing as registered, have you managed to get this sorted?
@ pete39 – Please let me know the serial number so I can take a look at this for you.
@ Garny - This should be working again now.
If you’re still having trouble, please contact the team here.
James
Hi miller75 and pete39
I have resynced your devices to clear any faults that may have been around.
Please can you let me know if this now connects?
If your still having problems, please can you confirm what lights you're seeing now.
Hi Garny
Sorry to see this.
If you follow the link James provided, we'll be in touch soon.
DaveCD
