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Unable to register, add or remove users

Retired-George
Moderator (Retired)
Moderator (Retired)

We’ve created this thread to help with online problems that may occur when registering, or managing your Sure Signal.

 

You need an online account so you can register and manage your Sure Signal.

 

You’ll receive a text as part of the registration process, which contains a security code. This code is only valid for 20 minutes.

 

We understand that if you own a Sure Signal, you’ll most likely have little or no coverage, so we recommend you register online when you know you’ll be able to receive the text.


Business customers:

If you’re a business customer you can’t register this via My Account and you need to visit Sure Signal for business. Just click ‘Register a Sure Signal’ and enter your company name as the owner and your mobile number as the administrator - this way you can still make any changes needed.


Consumer customers:

You’ll receive a text or email to confirm that the Sure Signal is fully registered.


Please note that problems can occur, if the number that’s registered as the Owner of the Sure Signal, is different than the main number registered for online billing.


Check for planned maintenance:

Check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.

 

Planned maintenance can involve changes to the registration system, so wait for this to complete and then retry.


Pending active:

If your online account shows the Sure Signal as ‘Pending Active’, then post in this thread and we’ll look into it further.


All other issues:

If you have any other problems with your Sure Signal registration or management, just post the details below. We’ll need the following:

 

  • Exact error message
  • Step by step instructions for how to recreate the issue
  • Operating system
  • Browser and browser version

Thanks, 

Jenny

848 REPLIES 848

Tracing route to 212.183.133.181 over a maximum of 30 hops

0 LEELA [192.168.1.102]
1 linksys.home.thefoots.com [192.168.1.2]
2 217.32.145.4
3 217.32.145.30
4 213.120.181.74
5 217.32.25.62
6 217.32.25.182
7 acc2-10GigE-10-2-0.sf.21cn-ipp.bt.net [109.159.251.202]
8 core1-te0-4-0-2.ilford.ukcore.bt.net [109.159.251.129]
9 peer1-xe10-0-0.telehouse.ukcore.bt.net [109.159.254.122]
10 LNDGW2.arcor-ip.net [195.66.224.124]
11 85.205.116.2
12 * * *
Computing statistics for 275 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 LEELA [192.168.1.102]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% linksys.home.thefoots.com [192.168
.1.2]
0/ 100 = 0% |
2 11ms 0/ 100 = 0% 0/ 100 = 0% 217.32.145.4
0/ 100 = 0% |
3 16ms 0/ 100 = 0% 0/ 100 = 0% 217.32.145.30
0/ 100 = 0% |
4 19ms 0/ 100 = 0% 0/ 100 = 0% 213.120.181.74
0/ 100 = 0% |
5 18ms 0/ 100 = 0% 0/ 100 = 0% 217.32.25.62
0/ 100 = 0% |
6 17ms 0/ 100 = 0% 0/ 100 = 0% 217.32.25.182
0/ 100 = 0% |
7 20ms 0/ 100 = 0% 0/ 100 = 0% acc2-10GigE-10-2-0.sf.21cn-ipp.bt.
net [109.159.251.202]
0/ 100 = 0% |
8 28ms 0/ 100 = 0% 0/ 100 = 0% core1-te0-4-0-2.ilford.ukcore.bt.n
et [109.159.251.129]
0/ 100 = 0% |
9 28ms 0/ 100 = 0% 0/ 100 = 0% peer1-xe10-0-0.telehouse.ukcore.bt
.net [109.159.254.122]
0/ 100 = 0% |
10 25ms 0/ 100 = 0% 0/ 100 = 0% LNDGW2.arcor-ip.net [195.66.224.12
4]
100/ 100 =100% |
11 --- 100/ 100 =100% 0/ 100 = 0% 85.205.116.2

 

DaveCD
Moderator (Retired)
Moderator (Retired)

Hi jeffml

 

Thank you for this information and this also appears to be present and correct.

 

The last thing we need to try before looking at our options and to check the device is not faulty iss to try the Sure Signal at another location, please can you derigister the device and try this and let us know how you get on.

 

Hi nch45167

 

Thank you for your post and a very warm welcome to the eForum.

 

I can see from your Serial Number that the details registered to the Sure Signal, so we can complete security and assist you further please follow the Private Message I have sent to you and we will be in touch as soon as we can.

 

You can find your PM inbox here.

 

Many Thanks

 

DaveCD

eForum Team

 

 


@DaveCD wrote:

Hi jeffml

 

Thank you for this information and this also appears to be present and correct.

 

The last thing we need to try before looking at our options and to check the device is not faulty iss to try the Sure Signal at another location, please can you derigister the device and try this and let us know how you get on.

 

 


It is up and running right now!  Wife says it was online since this morning.  Both phones working.  I'll take it even if we can't pin down what the problem was.  Thanks for the troubleshooting anyway.

Hi DaveCD

 

Thank you very much for your help.

 

I've just tried again, and although an error message appeared, see below, I also got a text message that I can use the SS! Will try if my iPhone knows how it works...

 

Many thanks for your help, this was really appreciated.

 

This is what I saw online:

 

Error invoking portlet "VAPGatewayController"


The source of this error is:

com.bea.wsrp.faults.v1.OperationFailedExceptionImpl: Internal Server Error: null; nested exception is: 
	javax.servlet.ServletException.; nested exception is: 
	com.bea.wsrp.faults.v1.OperationFailedExceptionImpl: null; nested exception is: 
	javax.servlet.ServletException
	at com.bea.wsrp.FaultInstanceFactory.<clinit>(FaultInstanceFactory.java:44)
	at com.bea.wsrp.proxy.ProxyBase.raiseFault(ProxyBase.java:563)
	at com.bea.wsrp.proxy.ProxyBase.invoke(ProxyBase.java:464)
	at $Proxy67.getMarkup(Unknown Source)
	at com.bea.wsrp.consumer.markup.GetMarkupService.invoke(GetMarkupService.java:49)
	at com.bea.wsrp.consumer.markup.GetMarkupService.invoke(GetMarkupService.java:37)
	at com.bea.wsrp.consumer.markup.AbstractMarkupService.invoke(AbstractMarkupService.java:156)
	at com.bea.wsrp.consumer.markup.AbstractMarkupService.invoke(AbstractMarkupService.java:135)
	at com.bea.wsrp.consumer.markup.MarkupServicesFacade.invoke(MarkupServicesFacade.java:42)
	at com.bea.wsrp.consumer.controls.ProxyPortletContent.invokeGetMarkup(ProxyPortletContent.java:665)
	at com.bea.wsrp.consumer.controls.ProxyPortletContent.beginRender(ProxyPortletContent.java:318)
	at com.bea.netuix.nf.ControlLifecycle$7.visit(ControlLifecycle.java:486)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:530)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walk(ControlTreeWalker.java:249)
	at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:361)
	at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:339)
	at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:330)
	at com.bea.netuix.nf.Lifecycle.run(Lifecycle.java:304)
	at com.bea.netuix.nf.UIControl.render(UIControl.java:597)
	at com.bea.netuix.servlets.controls.PresentationContext.render(PresentationContext.java:434)
	at com.bea.netuix.servlets.util.RenderToolkit.renderChild(RenderToolkit.java:147)
	at jsp_servlet._framework._skeletons._vodafonedefault.__col5_11._jspService(__col5_11.java:141)
	at weblogic.servlet.jsp.JspBase.service(JspBase.java:34)
	at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
	at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
	at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:283)
	at weblogic.servlet.internal.ServletStubImpl.onAddToMapException(ServletStubImpl.java:394)
	at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:309)
	at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:175)
	at weblogic.servlet.internal.RequestDispatcherImpl.invokeServlet(RequestDispatcherImpl.java:533)
	at weblogic.servlet.internal.RequestDispatcherImpl.include(RequestDispatcherImpl.java:459)
	at com.bea.netuix.servlets.controls.application.laf.JspTools.renderJsp(JspTools.java:124)
	at com.bea.netuix.servlets.controls.application.laf.JspControlRenderer.beginRender(JspControlRenderer.java:81)
	at com.bea.netuix.servlets.controls.application.laf.PresentationControlRenderer.beginRender(PresentationControlRenderer.java:62)
	at com.bea.netuix.nf.ControlLifecycle$7.visit(ControlLifecycle.java:482)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:530)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walk(ControlTreeWalker.java:249)
	at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:361)
	at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:339)
	at com.bea.netuix.nf.Lifecycle.runOutbound(Lifecycle.java:186)
	at com.bea.netuix.nf.Lifecycle.run(Lifecycle.java:140)
	at com.bea.netuix.servlets.manager.UIServlet.runLifecycle(UIServlet.java:419)
	at com.bea.netuix.servlets.manager.UIServlet.processControlTree(UIServlet.java:305)
	at com.bea.netuix.servlets.manager.PortalServlet.service(PortalServlet.java:779)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
	at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
	at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
	at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:283)
	at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
	at com.cj.trim.trimFilter.doFilter(trimFilter.java:86)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
	at com.vodafone.couk.micrositeintegration.filter.MicrositeIntegrationFilter.doFilter(MicrositeIntegrationFilter.java:185)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
	at com.vodafone.couk.filters.UnAuthenticatedPagesFilter.doFilter(UnAuthenticatedPagesFilter.java:151)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
	at com.vodafone.couk.filters.PartialHoldingPagesFilter.doFilter(PartialHoldingPagesFilter.java:61)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
	at com.vodafone.couk.filters.RedirectsFilter.doFilter(RedirectsFilter.java:113)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
	at com.bea.p13n.servlets.PortalServletFilter.doFilter(PortalServletFilter.java:251)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
	at weblogic.servlet.internal.RequestDispatcherImpl.invokeServlet(RequestDispatcherImpl.java:531)
	at weblogic.servlet.internal.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:266)
	at com.vodafone.couk.portal.redirects.LongToSeoURLServlet.longToSEOURL(LongToSeoURLServlet.java:451)
	at com.vodafone.couk.portal.redirects.LongToSeoURLServlet.doPost(LongToSeoURLServlet.java:139)
	at com.vodafone.couk.portal.redirects.LongToSeoURLServlet.doGet(LongToSeoURLServlet.java:108)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:743)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
	at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
	at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
	at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:283)
	at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
	at com.bea.p13n.servlets.PortalServletFilter.doFilter(PortalServletFilter.java:251)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
	at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3251)
	at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
	at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:121)
	at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2010)
	at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:1916)
	at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1366)
	at weblogic.work.ExecuteThread.execute(ExecuteThread.java:209)
	at weblogic.work.ExecuteThread.run(ExecuteThread.java:181)

hi there ,

 

can you oplease confirm my sure signal is registered on the network my serial number is

40112518390 mac 506f0742144

 

many thanks

 

test

I am having the same problem. SureSignal is registered, have tried re-booting machine.

Did I see a post about changing the postcode temporarily ?

Just set a sure signal up however its showing as pending active and this thread says to let you know

Jenny
Moderator (Retired)
Moderator (Retired)

Hi JamieMoulding,

 

It can take up to 24 hours to fully register so can you let me know if you’re still having difficulties with this?


If so please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

 

Your Sure Signal serial number:

 


VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Jenny

Not currently at the sure signal location but I am advised approximately 15 mins after I left the vss1 started working and was then 10 mins later accidentally unplugged for the hoover. The only light that is on is the power light. I from my location have deregistered then re registered the sure signal and nothing...... Can u like the good old days from some of the retired mods advise anything I could do before going there with my laptop......