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Jenny
We’ve created this thread to help with online problems that may occur when registering, or managing your Sure Signal.
You need an online account so you can register and manage your Sure Signal.
You’ll receive a text as part of the registration process, which contains a security code. This code is only valid for 20 minutes.
We understand that if you own a Sure Signal, you’ll most likely have little or no coverage, so we recommend you register online when you know you’ll be able to receive the text.
Business customers:
If you’re a business customer you can’t register this via My Account and you need to visit Sure Signal for business. Just click ‘Register a Sure Signal’ and enter your company name as the owner and your mobile number as the administrator - this way you can still make any changes needed.
Consumer customers:
You’ll receive a text or email to confirm that the Sure Signal is fully registered.
Please note that problems can occur, if the number that’s registered as the Owner of the Sure Signal, is different than the main number registered for online billing.
Check for planned maintenance:
Check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.
Planned maintenance can involve changes to the registration system, so wait for this to complete and then retry.
Pending active:
If your online account shows the Sure Signal as ‘Pending Active’, then post in this thread and we’ll look into it further.
All other issues:
If you have any other problems with your Sure Signal registration or management, just post the details below. We’ll need the following:
- Exact error message
- Step by step instructions for how to recreate the issue
- Operating system
- Browser and browser version
Thanks,
Jenny
Hi stevev1956
Thanks for your post. I can see that your Sure Signal device appears to be showing as connected Ok from our end. I've forced a resync of your device to update your device. To complete the process please perform a factory reset on your device as follows:
- Hold the reset button till all the lights come on or flash (about 30 seconds)
- Keeping the rest button held, remove and re-insert the power lead
- Once all the lights come on or flash, release the reset button
- The VSS should come online within the hour
If you still require further information please let us know.
Thanks
Simon
Hi there stevev1956,
Thanks for letting us know you're sorted.
If I'm honest, confirmation can vary in timescales to be accepted onto the Sure Signal. I registered one for my friend once and I had a text message almost instantly.
Sometimes provisioning requests can be delayed on the network, though I can appreciate your comments about expectations being set and met.
I'll pass this on for you.
Cheers,
Lee
Hi mini-luke
Thank you for your post and it is great to see you.:smileyhappy:
We have been made aware that there had been some maintenance which has prevented new numbers from being added, please can you confirm if you are still experiencing difficulties with this.
I have sent you a Private Message so we can take a look for you at this end, once we have your response either myself or one of the team will be in touch as soon as we can.
You can find your PM inbox here.
Many Thanks
DaveCD
eForum Team
I keep getting the below message when trying to add users to my new VSS box that arrived today;
The source of this error is:
Can anyone help?
