Very frustratingly this issue is still open, I've just emailed the following to customer services from my personal account. I'm posting it here so that there is a record in case anyone else is having a similar problem or knows the solution.
From: lab1301
Date: 6 January 2015 at 22:37
Subject: WRT165
To: @help.vodafone.co.uk
Hi Johnson,
After receiving your email I was still not able to get a network connection while in Toronto. On returning to Zurich I checked under my account settings on the vodafone website and it transpired that call roaming had been disabled on my account! I re-enabled it via the website and I'm now able to get a network connection when abroad. However, there is still an international call bar in place because I get a recorded message saying so whenever I try to call the UK from Zurich. I have been able to make international calls when in Zurich under the current contract and no idea why this bar was placed. I suspect customer services have confused outgoing call barring with international call barring.
Basically, when I'm abroad, I bar outgoing calls to block unauthorised usage and I need to be able to do this from my device, like I've always done under my previous contract, without having to call 191. And the reason I block outgoing calls is because I suspect that vodafone would expect me to pay for any unauthorised usage and I use outgoing call barring as a risk mitigation strategy but this is lost on vodafone "you don't need call barring" first line support.
My current vodafone contract started on the 1st of November 2014 and I have not been able to use call barring from my device under the new contract. It looks like vodafone customer services are randomly placing various bars on my account without reading the history of this incident and this is why we are now very frustratingly on the third month of trying to resolve this call.
To summarise here is a timeline:
- I last successfully used outgoing call barring on Friday the 31st of October under my previous SIM only contract on two Nokia devices
- I switched to a new monthly contract and a Samsung S4 mini device on the 1st of November
- On the 2nd of November, one day into the new contract, I reported to customer services via 191 that outgoing call barring was not working to on the new device
- I've tried using my monthly sim on my nokia devices and I can confirm that call barring don't work on them either. And similarly, carphonewarehouse geeksquad were not able to bar calls using my sim on their test phones
- The call barring password is a network password and I suspect that the password has got out of sync when vodafone switched me from the sim only to a monthly contract. Your 2nd line support should be able to resolve this as vodafone first line don't have a good grasp of how call barring works (see my posts on eforums)
- There is currently an international call bar in place on my account and I never asked for this. Can you please remove this bar as I'm unable to call +447836191191 when abroad
- I've already emailed all the details and photos under WRT165 as well as posting on eforums but basically call barring is not working on multiple devices under my current contract and this is most probably a network password issue
- And finally, please don't go randomly barring calls as I want to be able to bar and unbar calls without having to call 191. Currently I'm unable to call 191 as I'm in Zurich and there is an international call bar in place even though the settings in my vodafone account says there is no bar in place
On 3 January 2015 at 21:34, Vodafone Customer Services wrote:
Thanks for your email.
I have removed the roaming bar from your Vodafone account and have activated the roaming service.
You need to perform a soft rest on your phone by removing the Vodafone SIM and insert it back into the phone.
You can select anyone of the below mentioned networks to get access to roaming services Toronto.
- Cingular
- T mobile
- Union Telecom
Let us know if you are still facing issue with the roaming service.
Kind Regards,
Customer Service Agent (eForum)
Vodafone Limited
Vodafone HQ, The Connection, Newbury, Berkshire, RG14 2FN
Registered in England No 1471587
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