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Unauthorised charges

annmarie2210
2: Seeker
2: Seeker

‎02-02-2018 08:14 AM

I cancelled home broadband just over a week after it went active due to it dropping out eery 2-3mins.I had no broadband till I changed supplier on 19th january.Ive been billed for 10days broadband for january and a full month from 22nd jan till 22nd feb.Ive got nowhere with advisors Ive spoken to.I think its a disgrace to expect me to pay for a service I had cancelled as wasnt working at all.I was told as I cancelled within 30 days I wouldnt incur any charges on my account.?

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1 REPLY 1

TJ
Community Manager (Retired)
Community Manager (Retired)

‎02-02-2018 03:38 PM

@annmarie2210 I'm sorry to hear about the problems you've been having with both your broadband and your billing.

Please contact our Broadband Live Chat team, they'll be more than happy to look into this for you. If you're unhappy with the resolution offered, or have anymore questions, pop back to us and we'll be more than happy to forward your query to our Broadband team for further investigation.

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