I am getting worried because if the bill on my account goes through I will default on mortgage etc. and this is purly down to Vodafone's incompetence.
First problem:
3rd October my wife’s phone was locked due to high usage. I called Vodafone and they said it was an unexplained error caused by Vodafone. They unlocked the phone and said that the charges will be removed. It has now been a week and the charges are still showing on my account. I have rang a numerous amount of times to be told it will be removed. Even had a so called "SUPER USER" look into it and still remains on my account.
Second Problem:
I was offered a package for all 4 off my phones back in June 2016. To this day the bill has never been right. I have been told what I should pay every month and end up fighting on the phone every bill day to get credit and sorted out. Always assured that it will be done for next month, but never is.
Please can a Vodafone member off staff look into these issues. Because if that Hugh bill goes out in October my first step will be ombudsman and a solicitor.
