Unfortunately, Messaging Has Stopped!

[bolo]

Does anyone know how to start it again?

[bolo]

Hello Ann. In an earlier reply, I said, "Tried clearing data and cache on the app followed by a restart but no use", so as you can see, I have already tried clearing the cache etc.

Forgive me for being a bit slow, it must have been the visit of the fourth ghost over Christmas, certainly spirits of some sort🍷. I am unsure as to why I would need the phone numbers of the various providers. Are you saying, for example, that I should contact the tech team at Tesco?

[bolo]

Edit: Reply to #8

Sorry, I missed your reply earlier. Wife's phone and mine are both Tesco others are EE and Vodafone.

[AnnS · Accepted solution]

---

@bolo wrote:

Sorry, I missed your reply earlier. Wife's phone and mine are both Tesco others are EE and Vodafone.

---

Hi @bolo

I am confused here, if you are no longer a Vodafone customer, you will need to contact Tesco Customer Services for your messaging issues.

If you were previously a Vodafone customer and are using the same phone, you will need to use the Tesco Messaging Centre number in your message setting.

If you are using an incorrect messaging centre number, this will stop your messaging from working and could well be the cause of your issues.

[bolo]

Ann, did you just edit your reply? The phone in question, a Vodafone Smart Ultra 6, has been in use without any problem with texts for almost a year. Are you saying that somewhere in Settings there is a place where I can change if necessary, the messaging number?

[AnnS]

Hi @bolo

I did edit my reply, the reason being I am confused.

If you are using the Smart Ultra 6 which was previously used on Vodafone but you have now unlocked the phone as are using the phone on the Tesco (O2) network, you will need to use the message centre number for Tesco.

@bolo  we will get there in the end.

I have unmarked the solution, I am not sure its the solution you want.

@bolo

Go to messages, message settings, delete the Vodafone message centre number and save the Tesco number.

Any problems, Tesco customer services will help.

 /?

Presumably, Vodafone have unlocked the phone to enable you to use a Tesco SIM?

[BandOfBrothers]

---

@bolo wrote:

Deleted all 3 problem contacts, re-entered and tried again. Problem still exists.

---

Can you try downloading an alternative SMS app from the play store ?

or back up your information and Factory Reset.

[63johnw]

Hi. On my phone (not your model) if I open my messaging app the go to settings there is a place for the message centre number.

The tesco one is +447802092035

[bolo]

Thanks. Just found the number online but didn't know where to look on the phone. I think maybe Ann told me in one of the replies but I'm having a thicko day. Will look now to check the number.

[BandOfBrothers]

A person should get set up messages when they insert another network SIM card in the phone or it self updates. 

What the conundrum is ......you say it's only 3 contact numbers are affected. If the messaging centre number was at issue then no texts would work. 

[bolo]

Opened the messaging app but couldn't see a 'settings' in there. 

Ann. I marked yours as the best answer because you suggested that I contact Tesco CS and in retrospect that seems the right thing to do. That said, I will not be contacting them until I've exhausted all possibilities and/or contributors 😂 here.