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bolo · ‎29-12-2016

Does anyone know how to start it again?

AnnS · ‎29-12-2016

@bolo wrote:
Sorry, I missed your reply earlier. Wife's phone and mine are both Tesco others are EE and Vodafone.

I am confused here, if you are no longer a Vodafone customer, you will need to contact Tesco Customer Services for your messaging issues.

If you were previously a Vodafone customer and are using the same phone, you will need to use the Tesco Messaging Centre number in your message setting.

If you are using an incorrect messaging centre number, this will stop your messaging from working and could well be the cause of your issues.

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bolo · ‎29-12-2016

"What the conundrum is ......you say it's only 3 contact numbers are affected. If the messaging centre number was at issue then no texts would work".

I knew that!!!...........well I did after reading it🤓

My wife checked all of her contacts earlier and the problem definitely exists with 3 contacts only.

bolo · ‎29-12-2016

Ann said:

"Go to messages, message settings, delete the Vodafone message centre number and save the Tesco number".

Found the settings at last Ann and the Tesco number is the one that is entered.

Ann also said:
"Any problems, Tesco customer services will help".

Which I marked as the best answer.
And she further said:

"Presumably, Vodafone have unlocked the phone to enable you to use a Tesco SIM?"

And she was right again.

Thank you all for the superb teamwork!

63johnw · ‎29-12-2016

If you open the app is there not a menu button somewhere? Mine has 3 horizontal lines in the bottom right corner.

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Unfortunately, Messaging Has Stopped!