Unlock phone- acknowledgement not received within 24 hours

[rosean]

I applied for an unlcoking code on Sunday but have not received it. please could you advise.

thanks

[Gemma]

@rosean - Please check your junk/spam folder, if you’ve still not received your confirmation email.

If it’s not there, please send us your details by following the instructions in this private message.
and we’ll look into it for you.

If you’ve now had the confirmation email, please allow up to 10 working days for us to respond.