Unlocking Apple replacement iPhone 7 (NUC)

[bobeagle]

Hi there,

I'm trying to request NUC to unlock my iPhone 7 but got error email saying IMEI number not match.  Searching the forum I believe it's due to the fact that this phone is an Apple replacement under warranty, therefore the IMEI is not updated in Vodafone database.

I still have the original repair invoice from Apple showing the old and new IMEI number.  

Can someone from CS help me update the IMEI number please?  Or suggest any way to remove SIM lock on my phone?

Thank you 

[BandOfBrothers]

Hi,

Yes that'll be the issue. 

"What if I have my iPhone exchanged?

If the handset has been exchanged by Vodafone UK then we can still request that your phone is unlocked with Apple.

If the handset is exchanged via Apple or another third party (e.g. insurance claim) you’ll need to contact the company that provided your replacement for either an unlocking code, or you can ask the third party to notify us of the new IMEI details.

We’re only able to request handset unlocks for phones that have been sold by Vodafone UK or if we've received the new IMEI details from the third party."

From Unlocking-your-phone-NUC.

Alternatively you could use a Vodafone Payg sim in it for 30 days making calls etc and then use those new details. 

To add > 

An iPhone is not unlocked via inputting an unlock code but instead is unlocked via Apple and their Database.
 Vodafone would email you to confirm it's been requested after accepting your unlock request. 
 Apple then can take occasionally approximately up to 30 days sometimes to complete an unlock request made by a Network.
 Periodically insert an active Non-Vodafone Sim Card in the iPhone and hook up to iTunes.
 From the iPhone 5 onwards there's not normally the need to hook up to iTunes to complete the process.