Unsatisfactory complaint resolution

[Mkennedy]

I’ve had a new line added to my account and 10 working days later the SIM card is still unregistered on the network. Have complained to Vodafone through 191 and email. The issue is still unresolved. Contacted by Specialist Care Team, they didn’t know details about my complaint and I now have to wait another 48 hours until SIM is registered. 

Are there any other ways to escalate complaints other than via the website or 191?

[BandOfBrothers]

Hi @Mkennedy

The options are explained in Here

That said @Mkennedy the Vodafone Social Media Team here might be able to help once they’ve caught up with your thread. 

[Tash]

@Mkennedy So we can help, or should you need any further assistance after the 48 hours have passed, I've sent you a private message with details to contact our team.