Upgrade mystery

[Markymark70]

Ok, last Saturday I was all happy,managed to change my Samsung note 7 order to Samsung s7 edge and was told it'll arrive by Tuesday but Tuesday came and nothing,I phoned Vodafone in evening was on the phone for 1hr 10mins or so and Vodafone said it was something to do with dates crossing over but assured me the Samsung s7 edge would be arriving 3-5 days, still nothing arrived so rang Vodafone 9ish this morning, and went through the details again and was told that there's no order placed,so they placed it again and told I'd get an text in an hour and half saying about delivery and stuff,never got this text so went on chat this evening and to be told there's no order for the s7 edge but they could see an order for Samsung note 7 cancelled by the system,and told me to ring Sunday morning,something very mysterious is going on and really hope Vodafone can sort this out as I've Never had any problems in the past Vodafone always been a good service to me, but this is baffling, PLEASE HELP THIS LOYAL CUSTOMER!

[BandOfBrothers]

Hi,

With the situation recently with the Samsung Note 7 Vodafone need to ensure they look after the customers who have decided to remain with the Network and opt for the s7 edge. 

Maybe by Sunday your account will have been cleared to allow the order of the phone. 

If you continue to encounter issues then perhaps ring Vodafones Complaints [Removed by admin]

If this my situation and this continued I'd be inclined to ask for my account to be taken back to the status where I could upgrade in the store / take a contract out in the store. 

Stock permitting then I'd be walking out of the shop with phone in hand. 

[Markymark70]

Thank you so much for this positive reply, that seems a good idea to take the account back to upgrade status, it is baffling me all this past week that 3 times it's been placed and when I ring back there's no order placed, the nice girl this morning did say it seems to be an error at there end, but I'll ring in morning and maybe mention taking my account status back, thank you so much for this positive info

[BandOfBrothers]

You're very welcome.  

It does appear at times from reading other posts that their systems for some reason lets things down. 

Regarding the Account Status it's just something I'd be considering if I was in your situation. It takes possibly a few working days to clear its status back to pre upgrade status.

If your passing your most local Vodafone Highstreet Store it wouldn't harm to pop in and ask them if their systems will let them help you and what phones they currently have in stock.