Upgrading.

[missmoneypenny]

I am able to upgrade from 2 days ago and was told by a Vodafone shop that I could do it through Carphone Warehouse if I wanted.  The shop knows I am a Red+ leader as I discussed my husband becoming a sharer when his contract ends in 3 months.  Just to make sure before I committed to anything I spoke with Vodafone Customer Service and they tell me I have to upgrade through them to keep this.  How strange because 2 years ago I upgraded through Carphone and about a year later started the Red+.  I believed upgrading through say Carphone meant I am in contract with Vodafone and not Carphone.  Does anyone know which is the truth and will I lose the Red+ service if I upgrade outside of Vodafone?  I pay my Direct Debit to Vodafone.

[Franky46]

Glad its clear as mud really whoever wrote all the waffle on s contract obviously needs to write in clearer terms or tell you in store or online or warning do not buy or sign a contract with cpw as you get stitched up by Vodaphone when they can't give you the contract them and cpw promised you because we can't keep our promise s cause we are liars and steal your money and can't add up 49 and 49 lol [Removed in line with Community House Rules]

[Franky46]

Maybe I have to get mat allwright off rogue traders with his megaphone outside the Vodaphone store to explain why not to use Vodaphone or cpw as they can't take responsibility or customer service seriously either and put them on the wall of shame

[Aamir_03]

i upgraded on saturday and i still have not received any email confimation from vodafone regarding my upgrade and i have spoke on chat and was assured i would receive yeserday 09-05-17 before midnight and still have not received anything and have checked junk and spam still nothing. My email is always signed in so i check easily i have had enough of vodafone and there customer services is very poor they tell u all the time dont worry we will sort they dont sort anything they cant do there jobs properly

[Will]

Hi @Aamir_03

I'm sorry about the lack of updates regarding your upgrade. We'll be more than happy to look into this for you if you'd like. I've sent you a private message with details on how to get in touch.

For anyone else with the same issue, try the steps listed here and if you’re still affected, contact customer service.