You're not wrong as such - the forum is monitored by Vodafone staff and they will step in when there's an issue that needs to be addressed internally. In this case, only someone with account access can deal with the issue you're having, of course. However, it was not correct that posting here would provide the quick response you needed and, if anyone implied it would, well, they shouldn't have. It's not wrong to suggest using the forum though, and staff are encouraged to do so as there's an experienced user base that can often help.
I can't comment on the specific issue you're having, except to say that, if you've had an assurance about your credit record, I would assume that came from Credit File Support and you really ought to be able to get hold of them. We've pointed people here in their direction before and I haven't heard of any particular problems getting hold of them. You do need to call during office hours, though, and it's essential not to accept promises of a callback or attempts to help directly. Only CFS will have the relevant access at this stage and the authority to deal with the situation.
And, I have to say I do hope you get this sorted, The CFS people are not ogres and will help if they possibly can, but what they say will be final in the event that they don't do what you want.
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