V2 flashing connection light

[jay321]

Hi

Have got a V2 sure signal which has been registered for at least 24 hours. I have a solid power light and connection light is flashing.

Ping: 8ms

Download: 20.28mbps

Upload: 1.14mbps

ex isp: 86.31.105.237

Serial number: 40120154147

see attached for tracert

HELP

[Ben_H]

Hi jay321,

Welcome to the eForum.

Looking at your results your speeds and IP details are fine. Your unit has also connected to our servers yesterday at 4:27pm. I've performed a manual resync from our end to see if that helps. To complete it can you: 

• Locate the button on the base of the box next to the Ethernet ports.
• Press and hold the button for approximately 30 seconds.
• Once the lights come back on, release the button.

The Sure Signal will come online in around 1 hour or so. Let me know the outcome and if you need a hand with anything else.

Cheers, Ben

[jay321]

Thanks all working now. Fabulous!