V3 Power Flashing, Internet Solid. no other lights - help!

[impudent]

Hi there, I've had a SS V3 for a couple of months now (this was replacement for a faulty SS1 that worked reliably for at least a couple of years). To date the V3 has not been reliable. From power on, it connects and works correctly, e.g. 3G signal and I (Galaxy S4) and my wife (iPhone 3) can make/receive calls. After a variable amount of time, up to a few hours, it invariably looses connectivity, resulting in Power Flashing, Internet Solid, other lightss off.

Serial Number : 40131003531

The diagnostics are:

Download: 60.88Mbps

Upload: 3.00 Mbps

Ping test: 16ms

Jitter: 4ms

IP Address: 82.13.175.99

C:\> tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  slre [172.16.1.1]
  2     8 ms     7 ms     7 ms  cpc13-amer3-2-0-gw.15-2.cable.virginmedia.com [82.13.175.1]
  3     6 ms     6 ms     8 ms  watf-core-2b-ae9-1745.network.virginmedia.net [80.3.1.185]
  4    11 ms     8 ms     9 ms  popl-bb-1b-ae1-0.network.virginmedia.net [62.253.175.94]
  5     9 ms    11 ms    11 ms  nrth-bb-1b-et-010-0.network.virginmedia.net [62.253.175.57]
  6    26 ms    10 ms    12 ms  tele-ic-4-ae0-0.network.virginmedia.net [62.253.174.18]
  7    15 ms    14 ms    16 ms  ldngw1.arcor-ip.net [195.66.224.209]
  8    13 ms    21 ms    13 ms  85.205.116.6
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Please help.

Thanks

Simon

[impudent]

I finally had an opportunity to de/re-register the SS3 on Tuesday 29th Oct, two days ago at around 10:30am.

There is no change to the behaviour. The SS3 is still disconnecting intermittently, and I have been cut off mid-call several times.

What's the next step?

Thanks

Simon

[Sukhi]

Hi impudent

I'm sorry to that didn't help. It does sounds like you many have a faulty Sure Signal, the next step would be a repair.

See ways to arrange this here. 

Thanks

Sukhi

[impudent]

After speaking to 5 people I have been sent a return envelope, to post back a device that has never worked properly, for repair. 

Not that I expect anyone bat an eyelid, but calling into your customer service team is an exercise in pure frustration. The individuals you speak to are generally polite and helpful, within the restricted limits of what they are able to do, and you guys on the Forum are great. But as a overall organisation, Vodafone Customer Service is consistently the worst that I ever dealt with and by a very wide margin!