V3 Power light flashing, 'InService' and 'In Use' both solid orange, can you help?

[Experimentalist]

I have a V3 Sure Signal supplied by my company. The power light is flashing, 'InService' and 'In Use' both solid orange, can you help?

[BandOfBrothers]

Hello. 



Please take a look through these Sure Signal Trouble Shooting threads :


https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...


as these may help to resolve issues. They have links to the key things you can do to try and self resolve the issue you are experiencing.

There is an 'Issue Not Listed' option which guides you through how to run a TraceRoute to paste back in your thread for Vodafone Tech to look over. 

[Experimentalist]

The troubleshooter does not list the light sequence I am seeing, here are the answers to the 'Issue not listed' questions:

The issue you’re experiencing:
No Connection

What light sequence you're seeing:
Sure Signal V3 Power light flashing, 'InService' and 'In Use' both solid orange

Speed test results:
Download:    33.86
Upload:     3.54
 
IP Address:
217.41.62.221

IPV6 Address:
::ffff:d929:3edd

Sure Signal Serial:  
42144743012

Treceroute results:

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     3 ms     3 ms     2 ms  BTBusinessHub.home [192.168.1.254]
  2    10 ms    10 ms    10 ms  host81-134-160-1.in-addr.btopenworld.com [81.134.160.1]
  3    11 ms    10 ms    21 ms  213.120.178.141
  4    21 ms    11 ms    12 ms  213.120.177.98
  5    11 ms    10 ms    11 ms  217.41.168.75
  6    29 ms    11 ms    11 ms  217.41.168.107
  7    11 ms    21 ms    11 ms  109.159.249.108
  8    12 ms    20 ms    11 ms  core3-te0-10-0-28.faraday.ukcore.bt.net [109.159.249.29]
  9    13 ms    12 ms    13 ms  peer1-xe1-1-0.faraday.ukcore.bt.net [213.121.193.177]
 10    25 ms    12 ms    11 ms  t2c3-et-7-3-0-0.uk-lon1.eu.bt.net [166.49.211.230]
 11    12 ms    12 ms    22 ms  166-49-211-254.eu.bt.net [166.49.211.254]
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 etc

[Rahim]

@Experimentalist I've checked your serial number and can see that your Sure Signal device hasn't made contact with our server since 25 October 2015.

As the device hasn't been used in over 12 months, all services to the unit will have been stopped and the device won't be able to reconnect to our network. 

Please see our T's&C's for more information. 

Apologies for any inconvenience this may cause. 

If you'd like to purchase a new Sure Signal, please check out our website for more information.