Sure signal not working after being turned off for a few months

[DANNYB74]

Hi,

My vodafone sure signal worked fine. Its version 1. Virgin broadband then disconnected it when they upgraded our tv package. I didn't realise. My sure signal has been unplugged for circa 4 months.. I have logged onto my account and it says the sure signal is active. However, the only lights that come on are; the power light. The other 3 lights on the front do not come on at all, even after you hold the reset button down. The lights on the back of the sure signal box where you plug the ethernet cable in are green and flashing yellow. The serial number is 21230233591.

Please advise how to fix.

Regards,

Danny

[BandOfBrothers]

Hi @DANNYB74

From the Vodafone Help and Support pages...

"My Sure Signal has stopped working – what should I do?

If your Sure Signal still isn’t working:

If you haven’t used your Sure Signal for 3 months, we may have put a bar on it. Call us on 191 free from your Vodafone phone and we’ll remove it.

If you have not used your Sure Signal for 12 months we will automatically de-register your device. After this point it will not be possible to re activate this on our network."

It may also be worth trying a different power supply with the SureSignal (Version 1 & 2 ), as there have been some reports of replacement power supplies solving the issues. Even if lights / power are showing. They are available on eBay for around £10.

From member cineriv "But firstly, have a look around for a suitable unit with a 12 Volt output @ around 1.5Amp capacity that you could 'borrow' to prove the fault. Suitable units can be found on external hard drives, monitors, printers, routers etc.etc."

[Carly]

@DANNYB74

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information:

• Your speed test results

• Your ping test results

• Your external IP address

• The Sure Signal Serial number

• The lights you're seeing on the Sure Signal

• The results of a traceroute

VSS Traceroute command

• On a PC:

• Click on Start and select Run

• Type CMD into the Run box and press enter/click ok

• A black box will appear

• In this box type tracert 212.183.133.177 press Enter

• Paste the output of this command into your reply

This will help us get the quickest possible resolution for you.