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Solution

V3 Sure Signal is deceased or at least extremely sick

Infinityshore
2: Seeker
2: Seeker

Sure Signal not connecting. Goes from Solid Light One with Pulsing Light 2 right through to Solid Light 1, 2 & 3 (2 & 3 being orange)

Been consistently bad for weeks but at least used to connect for a few days. Now, absolutely. Not fit for purpose

 

Speed Test (Ping to Test Server 10ms)

Download 44.7mbps

Upload 9.4mbps

 

External IP address 86.175.1.144

 

Your Sure Signal serial number:42144707553

 

Traceroute

Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\Users\infin>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms ARCHER_VR2600 [192.168.1.1]
2 * * * Request timed out.
3 * * * Request timed out.
4 10 ms 9 ms 9 ms 31.55.186.180
5 10 ms 9 ms 9 ms core3-hu0-1-0-1.faraday.ukcore.bt.net [195.99.127.34]
6 10 ms 10 ms 9 ms 213.121.193.191
7 10 ms 10 ms 9 ms t2c3-et-3-3-0-0.uk-lon1.eu.bt.net [166.49.211.238]
8 11 ms 10 ms 10 ms 166-49-211-254.eu.bt.net [166.49.211.254]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 

 

 

7 REPLIES 7

Infinityshore
2: Seeker
2: Seeker

Hello......is there anybody there? Essentially paying for a service I can't use, and I'm not exactly remote either. Makes a mockery of your mobile signal advert when people still need a Sure Signal to even use your network

Just as an update for people who read this having similar issues I had a live chat session with one of the tech team and this was his feedback :-

 

"as per the light sequences it seems there is a Authentication Failure on your device. In this case you need to contact ISP and they will help you with it  If you have a static IP address should contact their ISP and advise that they are trying to set up a VPN tunnel and that the IPsec is being blocked on an internal firewalled server within their network
If you have a dynamic IP addresses should contact their ISP and advise that they are trying to setup a VPN tunnel and that the IPsec packet is being fragmented in transit"

 

The red text is just to highlight it was a scripted response but this is what they're saying.  

I know BT have been making changes to their network recently. Possibly to do with IPv6 rollout but they have had some big betwork hits of late.  I will post any response I get from BT although their customer service isn't exactly known for covering themselves in glory

@Infinityshore

 

Have you been able to speak with your ISP yet?

 

The information give to you over Live Chat is correct, so I'd advise this is the best step to take first.

 

Have I spoken to BT?  You could say that, I would post the transcript of the chat but I fear that wouldn't serve any purpose other than to confirm to most that their customer service is somewaht lacking (and thats the polite version!). Needless to say it was painful and didn't end with any meaningful conclusion at least for my part.

The major take aways from my contact where :-

1) They don't support (or really care) about anything 3rd party

2) Put the onus (and blame) squarely on Vodafone

3) My Sure Signal is now a pointless piece of plastic

4) Essentially whilst as home I have no newtwork so my mobile phone is also somewhat diminhished in it's capabilities, you know as in being a PHONE

Rahim
Moderator (Retired)
Moderator (Retired)

@Infinityshore As mentioned on your Live Chat interaction, your Vodafone Sure Signal is failing to authenticate. 

You'll need to persue this with your ISP (BT) until they've actioned what you were correctly advised on Live Chat.

Well that will be never then as BT fail to take responsibility for it and you insist that it's their issue. Consumer/customer is shafted with no recourse. Upshot is BT win and Vodafone will lose my business at the end of the contract as your native signal isn't good enough for residential use

@Infinityshore

 

I'm sorry to hear you feel this way. 

 

As the issue is at BT's side, we can only advise that you continue to discuss this with them.