V3 power light solid, Internet light flashing, no other lights

[SarahOneill]

A friend has given me this Sure Signal. It worked fine for them. They deregistered it and I have registered it today. I only get a flashing internet light. I have tried holding in the reset button but nothing happens and it doesn't affect the lights at all. Have put in a new Ethernet cable connected to BT Home Hub with infinity. Please help! I have NO vodafone signal at home as we're in a black spot.

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[SarahOneill]

PING http://www.pingtest.net/result/95259432.png

[SarahOneill]

How do I do a Traceroute on a mac?

[SarahOneill]

http://www.speedtest.net/my-result/3401572433

[SarahOneill]

External IP 86.177.99.101

[SarahOneill]

Sure Signal Serial Number 40131557015

[Retired-James]

Hi SarahOneill,

I can see that the Sure Signal did connect to our server last night so this should now be working.

What light sequence are you now seeing?

To do the traceroute on a Mac, you will need to do the following.

• Open Terminal (Applications, Utilities)
• Type traceroute 212.183.133.177 and press enter

James

[SarahOneill]

Thanks James.  It worked last night.  Today I have the power light and the 2 left white lights on.  The right white light doesn't seem to have been on all day today.

Traceroute below - hope this is right!

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  bthomehub (192.168.1.254)  4.036 ms  1.192 ms  1.138 ms

 2  172.16.11.132 (172.16.11.132)  7.120 ms  9.661 ms  7.546 ms

 3  * * *

 4  217.41.217.93 (217.41.217.93)  8.154 ms  467.750 ms  20.485 ms

 5  212.140.206.66 (212.140.206.66)  10.086 ms  12.614 ms  9.929 ms

 6  217.41.169.185 (217.41.169.185)  9.925 ms  9.779 ms  9.292 ms

 7  217.41.169.107 (217.41.169.107)  9.764 ms  9.611 ms  15.062 ms

 8  acc1-xe-11-2-0.sf.21cn-ipp.bt.net (109.159.251.71)  9.387 ms

    acc1-xe-7-2-0.sf.21cn-ipp.bt.net (109.159.251.105)  9.497 ms

    acc1-10gige-11-3-0.sf.21cn-ipp.bt.net (109.159.251.99)  9.433 ms

 9  core2-te-0-5-0-7.ilford.ukcore.bt.net (109.159.251.23)  20.471 ms

    core1-te0-0-0-4.ealing.ukcore.bt.net (109.159.251.25)  14.408 ms

    core2-te0-2-4-0.ilford.ukcore.bt.net (109.159.251.15)  20.211 ms

10  peer2-xe4-1-0.telehouse.ukcore.bt.net (109.159.252.25)  14.789 ms

    peer2-xe1-1-0.telehouse.ukcore.bt.net (109.159.254.140)  16.657 ms  17.551 ms

11  t2c3-xe-1-1-2-0.uk-lon1.eu.bt.net (166.49.211.180)  15.482 ms  17.161 ms

    t2c3-xe-2-1-0-0.uk-lon1.eu.bt.net (166.49.211.188)  16.182 ms

12  166-49-211-254.eu.bt.net (166.49.211.254)  15.870 ms  15.250 ms  14.434 ms

13  * * *

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25  * * *

26  * * *

[Sukhi]

Hi SarahOneill

Thanks for coming back to us. Line 3 should not be blank and the hop on line 4 is very high. I'd recommend speaking to your ISP to see if they're aware of any issues.

Thanks

Sukhi