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Solution

Sure Signal V3: Flashing Red light Power, One Stable Orange Phone light.

foysal
2: Seeker
2: Seeker

‎28-03-2014 12:42 PM

Hello,

 

This device has been recently upgraded from a v2 as it had stopped working. Please find the diagnostics details below.

 

Serial = 40123604288

 

External IP = 86.136.147.200

 

Download = 3.13Mbps

Upload = 0.33Mbps

 

Ping = 31ms

 

traceroute

 

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  192.168.0.250
  2    33 ms    32 ms    27 ms  217.32.147.3
  3    31 ms    30 ms    37 ms  217.32.147.46
  4    33 ms    35 ms    32 ms  213.120.176.26
  5   609 ms   689 ms   238 ms  213.120.178.69
  6   119 ms    33 ms   130 ms  217.41.168.109
  7   298 ms    33 ms    33 ms  acc2-10GigE-0-2-0-4.l-far.21cn-ipp.bt.net [109.1
59.249.225]
  8   352 ms    34 ms    41 ms  core1-te0-15-0-17.faraday.ukcore.bt.net [109.159
.249.159]
  9   307 ms    99 ms    32 ms  peer2-xe8-0-0.telehouse.ukcore.bt.net [109.159.2
54.177]
 10   409 ms    34 ms    33 ms  t2c3-xe-1-1-3-0.uk-lon1.eu.bt.net [166.49.211.18
2]
 11   323 ms    34 ms    60 ms  166-49-211-254.eu.bt.net [166.49.211.254]
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.

 

This device has been functioning correctly at another location, and has since been de-registered and re-registered to the new location where it is failing to connect.

 

Any help will be greatly appreciated.

 

Thank you.

 

Regards,

Foysal

0 Thanks
1 REPLY 1

Ben_H
Moderator (Retired)
Moderator (Retired)

‎29-03-2014 05:32 PM

Hi Foysal,

 

Welcome to the eForum. :Smiling:

I can see your Sure Signal hasn't synchronised for some months. I've pushed a manual sync through for you to see if that helps. To complete the process, please:

 

  • Locate the button on the base of the box next to the Ethernet ports.
  • Press and hold the button for approximately 30 seconds.
  • Once the lights come back on, release the button.

 

The Sure Signal will come online in around 1 hour. 

If it doesn't, I'd have a word with your ISP to see if they can increase your speeds. They're currently under the recommended 4.13Mbps recommended for Sure Signal V3 to work. 

Cheers, Ben

 

0 Thanks