v1 ss and a v2 ss with 3 Bbands all non working simultaneously?!?

[p4nther]

...

[p4nther · Accepted solution]

The v2 works ok at its usual location nearby, just fails at the office same as the v1 did, odd that our tracert timed out at the exact same bt.eu address as others here that were told that meant it was an isp issue as showed no connection to vodaphone yet ours was somehow connecting with the same tracert timeout?

Also odd that our v1 had a reset a couple of weeks before so the firmware should have been recent if not current, unless the ss is somehow corrupting its firmware, but for now seems back on ok.

Thanks.

[Retired-James]

Hi p4nther,

Thanks for your posts.

The issue you’re having with the serial number you’ve given is down to the firmware.

As I’ve asked for this to be updated remotely for you, please leave it switched on and connected over the next 24 hours whilst this is completed.

As you’re also having trouble with the version 2 Sure Signal, can you confirm the serial number of that unit?

James

[p4nther]

No need as the v2 works ok where it belongs, at a workers address nearby, only from the office does it fail.

Can you explain why the tracert failed at the bt.eu address same as all others here that are blamed on bt yet this one was firmware issue (which by the way seems to have fixed it), curious as to why the others are not the same issue as they have exactly the same tracert timeout location and being told it is out of your hands?

It appears differing solutions being suggested for exactly the same symptoms from reading these posts and a bit pot luck as to whether a solution is supplied by vodaphone?

For the record our v1 has had a full reset only a few weeks before the failure so the firmware should have been very recent if not the very latest, does this indicate a corruption to the firmware during use?

[Retired-James]

Hi p4nther,

There is a bit of confusion when it comes to the traceroute results.

Basically, providing the last IP address is registered as either a ‘bt. eu’ address or a ‘cable and wireless’ address then this will be fine.

These will normally start with 195 or 166.

Although there will be similar issues on the eForum, not all of them will result in the same resolution.

This can sometimes be down to the internet supplier being used or the type of router.

Each case will always be handled on a case by case basis to get the quickest possible resolution.

Although the Sure Signal was reset, this doesn’t always pull down the latest software which is why we have to send this out manually.

James