VSS 3 and Apple airport express

[stephensonm]

Hi, I have a Draytek 120 modem. It is connected to an airport express which provides all the DCHP and Nat for the network. I have set a fixed IP address for the VSS and put it in a DMZ so it can get signals from vodafone as the firewall would otherwise block them.

The VSS number is 40131011013.

My IP address for my router is 86.148.110.66

My download speed is 13Mbps and upload is 0.97Mbps.

When I do a traceroute it gets to about 10 jumps and then time outs. Each jump takes between 10 and 20 ms. I cannot put it on the page as I am currently on my ipad.

The light status is power flashing, white globe off and other two solid orange.

Please help!

[Retired-Andy]

Hi stephensonm,

Thanks for the information you’ve provided. I’ve checked your IP address and it’s on our whitelist so there’s no problem there, and your upload and download speeds are fine.

If you do get chance, can you post your traceroute please? As well as seeing the route it’s taking, we’ll need to look at the time it takes. There will be three times on each of the jumps, the average of these three times can’t be greater than 200ms or the connection will drop.

I believe that you’ll see time out messages when the traceroute hits the IP address 85.205.116.6. This address belongs to our servers, so you know the signal is reaching us.

The light sequence you’re seeing shows that authentication of your Sure Signal on our servers has failed during the set up process. Are you able to try your Sure Signal on a different internet connection (a family member, neighbour etc?) and preferably a different ISP?

If the Sure Signal works here, then it would indicate that there’s something is your current set up that’s preventing the Sure Signal from maintaining a stable connection to our servers.

Let me know how you go on.

Thanks,

Andrew

[stephensonm]

Hi Andrew,

Thanks for the reply. Unfortunately my family have SKY broadband which I believe has the MER problem.

My traceroute is below:

Traceroute has started…

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

 1  192.168.1.1 (192.168.1.1)  4.767 ms  3.281 ms  2.770 ms

 2  217.32.147.4 (217.32.147.4)  10.514 ms  10.668 ms  10.595 ms

 3  217.32.147.46 (217.32.147.46)  12.470 ms  33.958 ms  30.086 ms

 4  213.120.177.82 (213.120.177.82)  36.529 ms  40.651 ms  39.323 ms

 5  217.41.168.241 (217.41.168.241)  32.794 ms  43.985 ms  42.686 ms

 6  217.41.168.109 (217.41.168.109)  49.414 ms  39.453 ms  40.793 ms

 7  109.159.249.242 (109.159.249.242)  39.781 ms

    109.159.249.250 (109.159.249.250)  38.452 ms

    109.159.249.236 (109.159.249.236)  46.663 ms

 8  core2-te0-7-0-14.faraday.ukcore.bt.net (109.159.249.139)  56.288 ms  52.242 ms  42.549 ms

 9  peer1-xe8-0-1.telehouse.ukcore.bt.net (109.159.254.175)  58.563 ms  43.310 ms  30.879 ms

10  lndgw2.arcor-ip.net (195.66.224.124)  16.129 ms  57.972 ms  15.841 ms

11  85.205.116.2 (85.205.116.2)  15.387 ms  15.561 ms  15.381 ms

12  * *

Does the trace route look ok to you?

Mark

[stephensonm]

Just tried the trace route again. Figures below.

Traceroute has started…

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

 1  192.168.1.1 (192.168.1.1)  5.415 ms  2.865 ms  2.724 ms

 2  217.32.147.4 (217.32.147.4)  17.124 ms  19.562 ms  20.295 ms

 3  217.32.147.46 (217.32.147.46)  20.773 ms  12.724 ms  12.284 ms

 4  213.120.177.82 (213.120.177.82)  14.139 ms  23.689 ms  14.064 ms

 5  217.41.168.241 (217.41.168.241)  14.125 ms  14.632 ms  14.503 ms

 6  217.41.168.109 (217.41.168.109)  15.352 ms  14.084 ms  14.900 ms

 7  acc2-10gige-0-2-0-7.l-far.21cn-ipp.bt.net (109.159.249.231)  14.025 ms

    acc1-10gige-0-7-0-5.l-far.21cn-ipp.bt.net (109.159.249.214)  14.211 ms

    109.159.249.192 (109.159.249.192)  20.212 ms

 8  core2-te0-7-0-14.faraday.ukcore.bt.net (109.159.249.139)  30.772 ms  21.540 ms  15.482 ms

 9  peer1-xe8-0-1.telehouse.ukcore.bt.net (109.159.254.175)  14.961 ms  19.844 ms  19.359 ms

10  lndgw2.arcor-ip.net (195.66.224.124)  21.510 ms  17.808 ms  21.350 ms

11  85.205.116.2 (85.205.116.2)  16.908 ms  16.828 ms  26.429 ms

12  * * *

13  * * *

14  * * *

[Retired-James]

Hi stephensonm,

The issue that you are having looks to be down to the router rather than the connection.

You may find this post useful.

James

[stephensonm]

OK. Changed setup to remove express and placed tp link modem instead which connects via PPoA.

Still not connecting.

Trace is:

Traceroute has started…

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

 1  192.168.1.254 (192.168.1.254)  2.771 ms  13.238 ms  2.487 ms

 2  217.32.147.4 (217.32.147.4)  9.466 ms  10.176 ms  9.883 ms

 3  217.32.147.46 (217.32.147.46)  11.831 ms  11.973 ms  22.894 ms

 4  213.120.156.26 (213.120.156.26)  13.106 ms  24.208 ms  13.608 ms

 5  217.41.168.213 (217.41.168.213)  14.337 ms  13.244 ms  13.522 ms

 6  217.41.168.109 (217.41.168.109)  14.118 ms  14.331 ms  14.506 ms

 7  acc2-10gige-0-7-0-4.l-far.21cn-ipp.bt.net (109.159.249.202)  13.321 ms

    109.159.249.238 (109.159.249.238)  14.111 ms

    acc2-10gige-0-1-0-5.l-far.21cn-ipp.bt.net (109.159.249.210)  13.286 ms

 8  core1-te0-15-0-16.faraday.ukcore.bt.net (109.159.249.157)  30.104 ms  14.578 ms  15.846 ms

 9  host213-121-193-129.ukcore.bt.net (213.121.193.129)  13.804 ms  13.976 ms  13.941 ms

10  lndgw2.arcor-ip.net (195.66.224.124)  17.956 ms  18.176 ms  15.882 ms

11  85.205.116.10 (85.205.116.10)  16.000 ms  15.822 ms  26.297 ms

12  * * *

13  * * *

14  * *

Any thoughts now?

Mark

[Retired-Andy]

Hi stephensonm,

Thanks for the update, it’s unusual that the change in router still doesn’t work. Can you go through the Sure Signal troubleshooting please?

Can you also check that the router has assigned the Sure Signal an IP address?

Let me know how you go on.

Thanks,

Andrew