Hi there
Since Monday I've had lights 1,2 and 4 on my VSS (version 1) but no phone signal. As per other users on this forum I have tried the reset (button down until lights on, unplug and replug, finger still on buttons until all lights cycle) without success.
I suspect a firmware update is needed, but here are the details as usually required.
S/N: 21197091529
Speedtest by Ookla: ping 49ms, download 1.97, upload 0.37
Pingtest: ping 41ms, jitter 4ms, packet loss unknown due to a Java issue
IP address: 213.122.134.50
Traceroute results:
C:\Users\Brett and Lucy>tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 82 ms 99 ms 99 ms BThomehub.home [192.168.1.254]
2 30 ms 31 ms 41 ms 217.32.93.186
3 30 ms 31 ms 30 ms 217.47.210.193
4 70 ms 34 ms 32 ms 213.1.69.14
5 31 ms 31 ms 31 ms 31.55.164.102
6 32 ms 31 ms 32 ms 31.55.164.67
7 32 ms 31 ms 36 ms 31.55.164.107
8 31 ms 30 ms 31 ms acc1-10GigE-0-7-0-6.bm.21cn-ipp.bt.net [109.159.
248.86]
9 40 ms 39 ms 37 ms core2-te-0-4-0-4.ilford.ukcore.bt.net [109.159.2
48.6]
10 38 ms 38 ms 38 ms peer1-xe0-1-0.telehouse.ukcore.bt.net [109.159.2
54.132]
11 37 ms 39 ms 39 ms lndgw2.arcor-ip.net [195.66.224.124]
12 37 ms 39 ms 38 ms 85.205.116.10
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Please help!
Thanks
Brett Davids
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