VSS Version 1 Lights 1,2 and 4 Solid but phone does not connect

[LeeH1972]

Hi

For last 3 to 4 days the VSS version 1 has been running with lights 1,2 and 4 solid but not longer picks up my phone.

S/N of VSS is 21197144922.

Can you try a resync, push out new firmware (from another post) or investigate why the phone will no longer connect

Regards

Lee

[Retired-Kay]

Hi LeeH1972,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Kay

[LeeH1972]

Hi Kay

S/N of VSS is 21197144922

External IP:86.136.129.215

Results from pingtest.net

packet loss 0%

ping 24ms

jitter 2ms

Grade A

Results from speedtest.net

Ping 26ms

download=5.12Mbps

upload=0.85mbps

Tracert

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\lhughes>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     4 ms     5 ms     4 ms  BThomehub.home [192.168.1.1]
  2     9 ms    11 ms     9 ms  217.32.145.0
  3    10 ms    19 ms    69 ms  217.32.145.46
  4    14 ms    14 ms    14 ms  212.140.235.202
  5    14 ms    14 ms    13 ms  217.41.169.201
  6    19 ms    14 ms    14 ms  217.41.169.109
  7    15 ms    13 ms    13 ms  acc2-10GigE-11-3-0.sf.21cn-ipp.bt.net [109.159.2
51.227]
  8    24 ms    23 ms    23 ms  core2-te-0-13-0-13.ealing.ukcore.bt.net [109.159
.251.175]
  9    21 ms    21 ms    22 ms  acc1-10GigE-0-5-0-6.l-far.21cn-ipp.bt.net [109.1
59.254.108]
 10    21 ms    19 ms    19 ms  lndgw2.arcor-ip.net [195.66.224.124]
 11    20 ms    20 ms    20 ms  85.205.116.2
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24  ^C
C:\Users\lhughes>^A

[LeeH1972]

Tech Team, can I get some assistance please?

[DaveCD]

Hi LeeH1972

I have checked your Sure Signal and can see that it is running an older version of software.

To update this, please perform a factory reset as follows: 

For versions 1 and 2:

-Hold in the reset button until all lights go solid

-Pull the power lead out with the reset button still pushed in

-Continue to hold down the reset button and reconnect the power lead

-Wait for all lights to come on and then release the reset button

The Sure Signal will be back online in around 1 hour.

Please can you let me know if you see any change.

DaveCD

[LeeH1972]

No joy I am afraid.  Can you not push the firmware from your side?

[DaveCD · Accepted solution]

Hi LeeH1972

This has now been pushed through to your device. 

Are you still seeing the same lights?

DaveCD

[LeeH1972]

The firmware update has solved the issue and the phone is now conecting

[tpe666]

Hi Dave

Can you the same for mine please 🙂 Tried to reset three times today as per your process and it has lights 1,2 ad 4 lit but no phone signal at all. I rely upon the SS to get some work done (not FB etc) and it is becoming a major pain.

S/N is 21502539618

Thanks

[tpe666]

just tried to do tracert test and it cannot ##### fine, download speed is 1.5mbs, upload is 0.6mbs (out in the country so lousy broadband)

What should i do next ?

Thanks