Sure Signal V3 not working. Lights correct and numbers registered

[richardys]

Hi,

I have a V3 box which was installed last week and was working Wednesday, Thursday, Friday.  For the last couple of days it hasn't been working.  I've tried turning off and on, and resetting to no avail.

The correct lights are on and indicate its working but no 3G signal:

Power Light: Red

Internet Light: White

In Service Light: White

In Use Light: Off

Serial Number: 40133837795

Speed test result: 33ms (Ping) 8.53 Mbps (Download) 0.65 Mbps (Upload)

Ping test result: 32ms

External IP address: 83.137.231.250

Results of traceroute:

1 <1 ms <1 ms <1 ms 10.0.0.1
2 1 ms <1 ms <1 ms 83-137-231-249.sota.net.uk [83.137.231.249]
3 28 ms 27 ms 27 ms lns01.the.core.sota.net.uk [83.137.224.74]
4 50 ms 47 ms 49 ms sw10.f25.edge.sota.net.uk [83.137.224.81]
5 27 ms 27 ms 27 ms rt01.f25.core.sota.net.uk [83.137.224.6]
6 30 ms 31 ms 30 ms ge-6-4-1704.car5.london1.level3.net [217.163.44.189]
7 30 ms 39 ms 33 ms ae-51-51.csw1.london1.level3.net [4.69.139.88]
8 29 ms 69 ms 90 ms ae-119-3505.edge4.london1.level3.net [4.69.166.1]
9 44 ms 63 ms 46 ms 195.50.122.66
10 46 ms 46 ms 48 ms 85.205.116.2
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[richardys]

bump

[DaveCD]

Hi richardys

Thanks for the information, as it all looks to be fine.

I've checked your Sure Signal and can see that you connected since posting. 

I have resynced the device just to clear any gremlins that may be about and to refresh it on our system.

Let me know if you're still having difficulties.

DaveCD

[richardys]

Hi,

It still isn't working.

When you say you can see that I've connected since posting, do you mean the Sure Signal device or a mobile phone, because the Sure Signal device looks like it's connecting OK, but no mobile phones can connect to it and it's not transmitting a 3G signal.

[Retired-Ian_]

Hi richardys,

I've checked everything this morning and everything seems fine.

You may not have reset the Sure Signal after Dave performed the re sync.

-Locate the button on the base of the box next to the Ethernet ports.

-Press and hold the button for approximately 30 seconds.

-Once the lights come back on, release the button.

Let us know how you get on.

Thanks

Ian

[richardys]

Hi,

Thank you for your help, the problem ended up being that the Sure Signal device was connected to a UPS socket, once I connected to a normal socket it worked OK.

[richardys]

It appears I was incorrect and it's now stopped working again.

[Retired-Dave]

Hi richardys,

The sure signal connected again yesterday, so something is causing it to drop the connection.

Check the ethernet lights on the Sure Signal when it goes down. Are they still flashing or lit?

If they're off, there's no connection between the Sure Signal and the router. Try these checks:

• Switch the cable to a different socket on the router.
• Try an alternate ethernet cable.
• Try an alternate router

If you have UPnP (Universal Plug and Play) switched on, the IPs and ports should be automatically set up. I'd check these just in case any are missing.

Ports to be opened for forwarding:

•  8
•  50
•  23
•  500
•  1723
•  4500

IP ranges to be allowed on the router and firewall:

• 212.183.133.177-179
• 212.183.133.181-182
• 212.183.131.128-191

Dave

[richardys]

Hi Dave,

According to the lights on the Sure Signal device it's been connected for the last 5 days but we've had no 3G from it to connect to.

I find it strange that it would be a problem with the router config as it has been working, and last week it stopped.

• The ethernet lights are flashing.
• I've tried a different socket on the router.
• I've tried a different cable.

The ports you provided in the last post are they correct, as I've looked at a few posts about the ports and its the first time I've seen port 23.

http://www.vodafone.co.uk/cs/groups/public/documents/webcontent/vftst061123.pdf

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Version-3-VSS-Lights-Power-flashing-Internet-off...

My router is setup to allow the device any port for outgoing, and ports 50, 53, 123, 500, 4500 for incoming as per the Sure Signal Network Setup Guide.

I've just restarted the device and once again it's showing the correct lights to say it's connected, but there is no 3G signal to connect to.

Like I said this worked last week, haven't changed anything to stop it working.

[richardys · Accepted solution]

I have just tried a factory reset using the following and it has worked!

• Hold the reset button for 30 seconds
• Keeping the reset button held, remove and re-insert the power lead
• Once lights come on or flash (around 30 seconds), release the reset button
• The VSS should come online within the hour or so