Old arrears

[Tonyweldon]

Hi I’m really needing to settle a really old £35 bill that keeps reappearing in my credit file and harming it is there any numbers for this? Everyone I’ve tried is useless and never takes me to the correct place!

really bees this paid and off my credit file as it was in for 6 years then reappeared and impacted my score 

[Gemma]

Hi @Tonyweldon - I understand how concerning this must be and we do take our customers credit files seriously. Please send us a message on Social Media and ask us to look into why this £35 is appearing again on your Credit File (it's usually removed after the 6 years, although we can check this for you). When you message us, please include a link to this post. 

[Tonyweldon]

Hi there I have sent the link over on Facebook 

[Mike]

Thanks for letting me know Tony, one of the team will pick this up shortly and help you with this,