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VSS and NetGear DGND3700 - additional config required to router query

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Sjc67
2: Seeker
2: Seeker

‎25-01-2012 02:06 PM

Hi, I've just bought a VSS box and connected it up to my DGND3700. So far I have a solid red light and then two flashing lights as if to suggest the unit was/is configuring itself. The question I have is that should these two lights still be flashing after 6+ hours or is there something fundamental I need to do to my router before it will work? I know some posts refer to having to wait at least 24 hours before the unit is ready to use but I'm not sure if I have even got a communication link to Vodafone. Having read various posts it seems like the Netgear needs a few tweaks but I wanted to ask if there was a definitive steer from Vodafone for this unit. Is it possible to check if my unit has registered with you? The serial number is 40114670736 My MAC@ is 0C4C3900D600 My broadband speed is currently at 12Mbps download and 1Mbps upload Thanks for any help. Stephen
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Nabs
17: Community Champion
17: Community Champion
In response to Sjc67

‎26-01-2012 11:57 AM - edited ‎26-01-2012 11:57 AM

Sjc67,

I know what you mean about the lack of a log, it's a massive pain in the....

 

Anyway, In addition to the posts you have already set i have TCP port 8 forwarding to the SureSignal.

SS_port_forward.PNG

Connumications can be set up on whatever port you like, as long as all the systems that require are using the same port it shouold all work fine.

 

with RE to NTP, i guess this is used for synchronisation purposes.

 

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wmh2
2: Seeker
2: Seeker
In response to boe32

‎27-11-2014 04:45 PM

I have hit the same issue with a SureSignal v2 and Netgear DGND3700v2. It had been working well with this router (and no forwarders) for 18months until I needed to hit the reset button. And then dead with two flashing lights for 4 days. Phoned Vodafone SureSignal support team and didnt get much luck from them either.

Eventually I plugged it in at a neighbours house in a talktalk router with no extra configuration and it set itself up within 1 hour.

Back home again and everything is now working fine as it always used to do.

There is something about the initial setup of this SureSignal device that just does not work with the Netgear router.

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