VSS stopped working...

[rosstheboss]

My Vss has been working perfectly for the last couple of years until yesterday.  My wife's phone was registered to the VSS as well as mine and she recently upgraded to a One S with the smaller sim card, the VSS wasn't picking it up, so I turned the router and VSS off and on again and the VSS stopped working at all! I just get the solid power light.  When I upgraded my phone (which also meant a smaller sim) teh VSS picked it up immediatley...

It also does this - Lights 1 and 2 are on solid, number 3 flashing, before turning off entirely - no lights at all!

serial number is 21228230351

Thanks in advance

[Retired-Lee]

Hi,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[rosstheboss]

Speed results:12.52mbps down .95 up

Ping test: 28ms

External ip: 109.152.231.38

Results of tracer route:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Ross>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 3 ms 2 ms 1 ms BThomehub.home [192.168.1.254]
2 23 ms 23 ms 24 ms 217.32.145.134
3 24 ms 25 ms 23 ms 217.32.145.174
4 25 ms 27 ms 25 ms 213.120.156.58
5 28 ms 24 ms 24 ms 217.41.168.179
6 25 ms 24 ms 26 ms 217.41.168.107
7 24 ms 24 ms 28 ms acc1-10GigE-0-7-0-5.l-far.21cn-ipp.bt.net [109.1
59.249.86]
8 28 ms 32 ms 29 ms core1-te0-7-0-6.faraday.ukcore.bt.net [109.159.2
49.19]
9 25 ms 25 ms 26 ms peer1-xe8-0-0.telehouse.ukcore.bt.net [109.159.2
54.173]
10 31 ms 26 ms 28 ms LNDGW2.arcor-ip.net [195.66.224.124]
11 27 ms 25 ms 27 ms 85.205.116.10
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\Ross>

Serial number - 21228230351

Thanks 

Ross

[Retired-Lee]

Hi there rosstheboss,

Have you regained connection now?

I've just checked the VSS and it's showing me it connected to our network this morning at 03:22.

Cheers,

LeeH

[rosstheboss]

Sorry for the delay, neither phones are connecting.

[rosstheboss]

I've tried a hard reset and also deregistering/reregistering without it working either. 

[rosstheboss]

Hello???? It's still not working!!!

[Jenny]

Hi rosstheboss,

Thanks for getting back to us.

Can you let me know the light sequence that you’re seeing now please?

Also what phone are you using?

If you can try your Sure Signal on another connection (with a different ISP) this will also help determine if there is a fault with your device.

Thanks,

Jenny 

[rosstheboss]

Right this minute the lights are number one on with number  two flashing although the light sequence is generally all over the place - it might be off one minute, then the first light will be on it's own, then one and two with four flashing then nothing, one with two flashing... you name it!

My phone is an HTC One X, my wife's is an HTC One S...

I will try to connect the VSS at work tomorrow, although it was working fine until my wife's phone was upgraded, it seemed to ignore my change of sim but spat the dummy when my wife's did!

[Jenny]

Hi rosstheboss,

Thanks for getting back to me

It does sound like the sure signal may be faulty however the best way to check this for sure is to test this on another connection.

Let me know how you’ve got on with this.

Thanks

Jenny