VSS v 3 not connecting

[jimi13]

Hi

I have a SS v3 and cannot get it to connect to the router. I have a solid red light. 

The internet icon flashes slowly for a while and then stops.

Please advise

thanks 

[jimi13]

Speed test: 

down: 70.98 Mbps

up: 11.57 Mbps

ping: 36ms

jitter: 7ms

IP address: 77.103.169.142

Traceroute

Jasons-iMac:~ jason$ traceroute 212.183.133.177
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 cpc8-mort5-2-0-gw.19-2.cable.virginm.net (77.103.168.1) 23.540 ms 8.694 ms 9.597 ms
2 croy-core-2a-xe-1102-0.network.virginmedia.net (81.96.226.21) 10.379 ms 9.286 ms 7.645 ms
3 brnt-bb-1a-ae9-0.network.virginmedia.net (81.96.226.1) 9.005 ms 21.688 ms 14.158 ms
4 brhm-bb-1b-et-700-0.network.virginmedia.net (62.253.175.38) 13.814 ms
brhm-bb-1b-et-410-0.network.virginmedia.net (62.253.175.42) 13.498 ms 13.944 ms
5 * * brhm-bb-1c-et-410-0.network.virginmedia.net (62.253.175.210) 23.149 ms
6 * * *
7 ldngw1.arcor-ip.net (195.66.224.209) 51.179 ms 25.324 ms 28.215 ms
8 85.205.116.2 (85.205.116.2) 16.416 ms 16.738 ms 15.707 ms
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *

Serial No: 40131016210

[jimi13]

missed a bit :-0

Speed test: 

down: 70.98 Mbps

up: 11.57 Mbps

ping: 36ms

jitter: 7ms

IP address: 77.103.169.142

traceroute 212.183.133.177
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 cpc8-mort5-2-0-gw.19-2.cable.virginm.net (77.103.168.1) 23.540 ms 8.694 ms 9.597 ms
2 croy-core-2a-xe-1102-0.network.virginmedia.net (81.96.226.21) 10.379 ms 9.286 ms 7.645 ms
3 brnt-bb-1a-ae9-0.network.virginmedia.net (81.96.226.1) 9.005 ms 21.688 ms 14.158 ms
4 brhm-bb-1b-et-700-0.network.virginmedia.net (62.253.175.38) 13.814 ms
brhm-bb-1b-et-410-0.network.virginmedia.net (62.253.175.42) 13.498 ms 13.944 ms
5 * * brhm-bb-1c-et-410-0.network.virginmedia.net (62.253.175.210) 23.149 ms
6 * * *
7 ldngw1.arcor-ip.net (195.66.224.209) 51.179 ms 25.324 ms 28.215 ms
8 85.205.116.2 (85.205.116.2) 16.416 ms 16.738 ms 15.707 ms
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * *traceroute: sendto: No route to host
traceroute: wrote 212.183.133.177 52 chars, ret=-1
*
traceroute: sendto: No route to host
30 traceroute: wrote 212.183.133.177 52 chars, ret=-1
*traceroute: sendto: No route to host
traceroute: wrote 212.183.133.177 52 chars, ret=-1
*traceroute: sendto: No route to host
traceroute: wrote 212.183.133.177 52 chars, ret=-1
*
traceroute: sendto: No route to host
31 traceroute: wrote 212.183.133.177 52 chars, ret=-1
*traceroute: sendto: No route to host
traceroute: wrote 212.183.133.177 52 chars, ret=-1
*traceroute: sendto: No route to host
traceroute: wrote 212.183.133.177 52 chars, ret=-1
*
32 * * *
33 * * *
34 * * *
35 * * *
36 * * *
37 * * *
38 * * *
39 * * *
40 * * *
41 * * *
42 * * *
43 * * *
44 * * *
45 * * *
46 * * *
47 * * *
48 * * *
49 * * *

Serial No: 40131016210

[Retired-James]

Hi jimi13,

This light sequence is normally associated to the setup, how long have you had this light sequence?

Has this ever worked on this connection?

Can you log into your router admin panel and make sure that the IPsec passthrough option is enabled?

James