VSS v2 Steady Power Light & Flashing System Light Only

[Stixy]

Hi

I'm have an issue with my VSS v2 after upgrading to an iPhone 5 (same number), but with a new SIM. I have rebooted the VSS but the system light just constantly flashes!!! The ports on my router have been opened/forwarded.

Ext IP address - 90.210.120.218.

Ping Time - 68ms 

Jitter - 2ms

Download Speed - 4.23Mbps

Upload Speed - 0.38Mbps

Serial - 40112003039

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

 1  skyrouter.home (192.168.0.1)  3.040 ms  0.868 ms  0.743 ms

 2  027fef77.bb.sky.com (2.127.239.119)  21.221 ms  21.168 ms  21.998 ms

 3  027fed78.bb.sky.com (2.127.237.120)  33.943 ms  32.378 ms  30.203 ms

 4  5adfcf02.bb.sky.com (90.223.207.2)  38.133 ms  46.763 ms  40.903 ms

 5  5adfcf02.bb.sky.com (90.223.207.2)  40.155 ms  41.345 ms  37.652 ms

 6  bu4.gr10.telon.uk.easynet.net (89.200.135.145)  45.196 ms  45.383 ms  45.799 ms

 7  amdgw2.arcor-ip.net (195.69.144.123)  57.871 ms  59.698 ms  55.279 ms

 8  92.79.213.149 (92.79.213.149)  59.854 ms  61.729 ms  95.591 ms

 9  85.205.116.6 (85.205.116.6)  86.997 ms  80.203 ms  79.803 ms

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After reading many posts/threads I think my VSS needs to be resync'd at Vodafone's end, is this correct? I have viewed the troubleshooting guide but my symptom is NOT described in the list of defects.

[Stixy · Accepted solution]

Patience, young pupil.  All sorted now, just had to wait. :smileyhappy:

[Retired-James]

Hey stixy,

I’m pleased to see that you are up and running again, any problems, let me know.

James

[nickwinger74]

Hi, I think i may have a similar issue to the previous poster. My wife upgraded to an iphone 6 this week and the VSS started messing up at the same time i think.

Please advise.

Speedtest: 9MB.

Ping: B+

Serial No: 40122445402

External IP: 109.157.62.162

Trace

1 1 ms 1 ms 1 ms BThomehub.home [192.168.1.254]

2 8 ms 8 ms 8 ms 217.32.140.66

3 8 ms 9 ms 8 ms 217.32.140.30

4 9 ms 8 ms 9 ms 212.140.235.42

5 11 ms 9 ms 9 ms 213.120.182.67

6 9 ms 9 ms 13 ms 31.55.164.107

7 9 ms 9 ms 9 ms acc1-10GigE-0-2-0-6.bm.21cn-ipp.bt.net [109.159. 248.108

] 8 18 ms 15 ms 16 ms core1-te0-13-0-4.ealing.ukcore.bt.net [109.159.2 48.8]

9 18 ms 18 ms 18 ms peer1-xe3-2-0.telehouse.ukcore.bt.net [109.159.2 54.205]

10 19 ms 20 ms 19 ms lndgw2.arcor-ip.net [195.66.224.124]

11 16 ms 16 ms 16 ms 85.205.0.93 12

* * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out.

Thanks! Nick.

[nickwinger74]

Speedtest: 9MB.

Ping: B+

Serial No: 40122445402

External IP: 109.157.62.162

Trace

1 1 ms 1 ms 1 ms BThomehub.home [192.168.1.254]

2 8 ms 8 ms 8 ms 217.32.140.66

3 8 ms 9 ms 8 ms 217.32.140.30

4 9 ms 8 ms 9 ms 212.140.235.42

5 11 ms 9 ms 9 ms 213.120.182.67

6 9 ms 9 ms 13 ms 31.55.164.107

7 9 ms 9 ms 9 ms acc1-10GigE-0-2-0-6.bm.21cn-ipp.bt.net [109.159. 248.108

] 8 18 ms 15 ms 16 ms core1-te0-13-0-4.ealing.ukcore.bt.net [109.159.2 48.8]

9 18 ms 18 ms 18 ms peer1-xe3-2-0.telehouse.ukcore.bt.net [109.159.2 54.205]

10 19 ms 20 ms 19 ms lndgw2.arcor-ip.net [195.66.224.124]

11 16 ms 16 ms 16 ms 85.205.0.93 12

* * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out.

Thanks! Nick.

[Sukhi]

Hi nickwinger74,

Please reset the Sure Signal and let us know if the issue still persists.  Please also confirm who your internet service provider is. 

* Hold the reset button till all the lights come on or flash (about 30 seconds)
* Keeping the rest button held, remove and re-insert the power lead
* Once all the lights come on or flash, release the reset button
* The VSS should come online within the hour

Thanks,

Sukhi