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Solution

Version 3 (Power - flashing, Internet - solid orange, In Service - off, In Use - solid orange)

dfranklin22
2: Seeker
2: Seeker

Hi
Just bought a sure signal to assist with limited coverage and seem to have the same issue as others within this forum. Can you help please?

I have a BT Infinity package with the new Home Hub 5 I have seen various issues using Infinity listed but thought this was sorted now..
the hub should be plug and play regarding port forwarding but have added the required ports anyway

VSS3 with Power - flashing, Internet - solid orange, In Service - off, In Use - solid orange
Serial Number 42142440827

C:\Users\tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 2 ms 3 ms 3 ms BThomehub.home [192.168.1.254]
2 9 ms 9 ms 9 ms 217.32.147.99
3 10 ms 9 ms 9 ms 217.32.147.142
4 13 ms 12 ms 12 ms 212.140.206.98
5 13 ms 240 ms 12 ms 213.120.180.169
6 14 ms 13 ms 12 ms 217.41.169.109
7 14 ms 13 ms 12 ms acc2-xe-10-2-0.sf.21cn-ipp.bt.net [109.159.251.197]
8 21 ms 23 ms 23 ms 109.159.251.39
9 21 ms 19 ms 19 ms 194.72.31.139
10 23 ms 22 ms 22 ms lndgw2.arcor-ip.net [195.66.224.124]
11 20 ms 20 ms 19 ms 85.205.0.93
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.

3 REPLIES 3

Retired-Sarah
Moderator (Retired)
Moderator (Retired)

Hi dffranklin22,

 

Please take a look here, for further information and future updates on this.

 

Thanks,

 

Sarah 

Thanks Sarah, thats great but I dont even know if my VSS has ever connected. Is it possible to tell me this? and if so when will I be able to connect again if ever. I seem to have spent £100 on a device that has yet to benefit me in any way.

Hi dfranklin22,

 

I can see the Sure Signal last connected with us on 28 September.

 

Please keep an eye on the link I provided earlier, for any further updates.

 

Thanks,

 

Sarah