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VSS v3 slow flashing Internet light. Power light on. No other lights

spritcha
2: Seeker
2: Seeker

‎08-08-2016 05:00 PM

Hi - I have just purchased a Sure Signal 3 device serial number 43162271308 and despite registering the unit, i still have a slow flashing internet light - can you advise what checks I can make to resolve this.  This is conncetd to my BT Home Hub 5 -Thx

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3 REPLIES 3

BandOfBrothers
17: Community Champion
17: Community Champion

‎08-08-2016 05:11 PM

Hi @spritcha

 

 

These links may help. 

 

Vodafone-Sure-Signal-troubleshooting Guide.

 

Sure-Signal FAQs.

 

 

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.

 

 

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grolschuk
Community Champion (Retired)
Community Champion (Retired)

‎08-08-2016 05:13 PM

How long has it been flashing? It can sometimes take an hour or two to run through the initial configuration after you register it.

 

If it's been a while, you could try enabling the Port Clamping option in the Home Hub config pages, it's in Advanced -> Broadband -> VPN from memory... if not then have a look around the advanced menus :Smiling:

Rahim
Moderator (Retired)
Moderator (Retired)
In response to grolschuk

‎08-08-2016 07:45 PM

@spritcha Your Sure Signal may still be pending activation. How long ago did you register your device? 

Can you take a look at our Sure Signal Troubleshooting thread if you're still having trouble, and then post back your results if you’re not directed to an existing thread?

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