VSS will not connect to BT HomeHub

[DanCull]

The latest problem with my VSS saga is that I cannot get the VSS to communicate with the BT HomeHub.

The lights on the back of the VSS to indicate that there is an active ethernet connection and show that data is being transferred, are not illuminating.  This is only a recent development and these lights have previously come on as expected.  

I have tried resetting the BTHH and the VSS several times but I just cannot get these lights to come on which I assume is indicating that the two devices are not connecting to each other.

I have tried different leads and also different ethernet sockets on the back of the BTHH, but still no joy

Any suggestions?

[divelandy]

I have the same issue. For a few days (more more as i've been away), my VSS no longer connects (@ symbol not illiminated).

I went through the checklist - what to do when only the power light is on

When i look at the details on the device, it shows the SureSignal connected with an IP address.

Did you get an answer?

Steve

[DanCull]

Don't know what I did but I have repaired the link between VSS and HB, but still no joy getting my VSS working!

[DanCull]

In my long saga of trying to get my VSS working, I have currently got a light combination that I have not seen before and that is not covered by the troubleshooting threads.

The power light (1) is flashing steadily and the @ light (2) is lit up.

Anyone come across this before?

[Retired-PaulE]

HI DanCull, 

That's a new one on us too - I've resynchronised your Sure Signal for you now, can you perform a rest on the unit and let me know if this changes?

Thanks

Paul 

[Pete080]

Hi I have a similar issue,

Power light solid,

@light flashing

VSS 2

BT Home Hub v2 type b

It was previously working with a previous owner who has now left vodafone.

I have registered it to my account, it says Status active.

First attempted connection with router in origonal config, when that didn't work after 24hours i opened ports on router as instructed by calling 191 "Dear valued customer The ports to be opened are Port No 8 Port No 50 Port No 123 Port No 500 Port No 4500 Thanks vodafone"

17 hours later it is still not working, power light on @light flashing

I have run a Tracert also:

Microsoft Windows XP [Version 5.1.2600]

(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\User>212.183.133.177

'212.183.133.177' is not recognized as an internal or external command,

operable program or batch file.

C:\Documents and Settings\User>

C:\Documents and Settings\User>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

  1     2 ms     1 ms     3 ms  api.home [192.168.1.254]

  2    32 ms    30 ms    30 ms  217.47.186.58

  3    30 ms    32 ms    30 ms  217.47.186.193

  4    38 ms    38 ms    37 ms  213.1.69.158

  5    37 ms    38 ms    37 ms  31.55.165.102

  6    39 ms    38 ms    38 ms  31.55.165.65

  7    37 ms    38 ms    39 ms  31.55.165.107

  8    38 ms    43 ms    37 ms  acc1-10GigE-7-3-0.mr.21cn-ipp.bt.net [109.159.25

0.98]

  9    50 ms    47 ms    47 ms  core1-te0-12-0-1.ealing.ukcore.bt.net [109.159.2

50.22]

 10    63 ms    45 ms    45 ms  peer1-xe1-0-0.telehouse.ukcore.bt.net [109.159.2

54.98]

 11    47 ms    47 ms    47 ms  LNDGW2.arcor-ip.net [195.66.224.124]

 12    52 ms    47 ms    45 ms  85.205.116.10

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *

Any ideas????

Pete..

[Pete080]

VSS: Serial Number *21230681047

[Ben_H]

Hi Pete080,

Thanks for posting. I've checked the trace route and that seems to be processing fine. The serial number looks like it was de-registered and set up again this month so I'm setting up a manual re-sync now. Could you complete the action by resetting your Sure Signal for me at your end? After you've switched it back on it can take 1-3 hours to set back up. Could you test it and let me know the result?

Cheers, Ben