Version 1 can't receive calls or texts

[gshaw76]

Hi

Had a version 1 that has worked for years with no issues.  The last month I've been unable to receive calls or texts on all 3 Vodafone phones at home.  Turned the sure signal off and they start coming through again.

Does it need a firmware update?

Serial number 21227838089

Thanks

[gshaw76]

Hello is anybody there??

[Jenny]

Hi,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

• Your speed test results from here.
• Your ping test results from here.
• Your external IP address from here.
• The results of a traceroute.

VSS Traceroute command

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear.
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Jenny

[gshaw76]

• Your speed test results from here.

9.6 Mbps down and 8.49 Mbps up

• Your ping test results from here.

ping 37ms  

jitter 4ms

• Your external IP address from here.

151.224.208.127

• The results of a traceroute.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\gst>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 3 ms 3 ms 4 ms SkyRouter.Home [192.168.0.1]
2 * * * Request timed out.
3 30 ms 30 ms 31 ms 02780888.bb.sky.com [2.120.8.136]
4 33 ms 32 ms 35 ms lndgw2.arcor-ip.net [195.66.224.124]
5 31 ms 35 ms 31 ms 85.205.0.86
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

[Apple_Fanboy]

Hi Gshaw

I dont think you Sure Signal needs a firmware update as this is normaly done automaticaly and silently in the background. It sounds like for some reason it failed to synchronise so the location data for the connected devices was not being sent. This was preventing incoming calls and SMS from being routed to your handset. This can be caused by a number of things such as a temporary drop in internet connection. I would suggest that you perform a master reset by following the steps below and having one of the nice tech guys on here resync from thier end.

Master Reset.

• Hold in the reset button until all lights go solid
• Pull the power lead out with the reset button still pushed in
• Continue to hold down the reset button and reconnect the power lead
• Wait for all lights to come on and then release the reset button

Thanks

[gshaw76]

Hi, thanks for the reply. I tried to do the steps you suggested but the lights don't go solid as per step 1.  When I hold the reset button on the back, after about 30 seconds the lights cycle through and just the first light comes back on.  Does this sound right?

[Apple_Fanboy]

Hi

yeah thats fine if they cycle through, the lights will either all stay on or cycle through. I have amended the steps to make it a little clearer

• Hold in the reset button until all lights go solid or start to cyle through.
  
• Pull the power lead out with the reset button still pushed in
• Continue to hold down the reset button and reconnect the power lead
• Wait for all lights to come on and then release the reset button

There are a few other small things you can do to fix your issue such as turning your phone off, placing it next to/on top of the VSS and then turning it back on or doing what Vodafone call a manual roam. This basicaly involves you going into your phones network settings and searching for available networks, select any network other than Vodafone, when it fails you then select VF again.

The final thing that you could do to force it is switch your phone to only connect to 3G, make an outbound call and then get someone to call you. Since the VSS only transmits in 3G and should be the strongest signal for you it will force you to connect to it. You can then switch the settings back to 2G/3G/4G connection.

Hope it works for you

[gshaw76]

Hi

thanks again but I tried all that and it's still the same issue.

Hopefully Vodafone will reply to me too at some point....

[Apple_Fanboy]

Hmm sorry none of that worked :smileysad:

It sounds like your VSS has failed or the power supply has. There have been multiple issues reported on here where replacing the power lead has fixed some odd issues so may be worth a try locating one on ebay etc before holding a VSS funeral :smileywink:

[gshaw76]

Thanks for your help anywway it's much appreciated.