Video Calling from S6 Edge???

[vicr76]

Hi

Can anybody please confirm wether you got otion to make video calls from S6 Edge.

Thanks in advance.

[Jenny]

Hi @vicr76

Yes this is available.

You can see the full specifications online.

Thanks,

Jenny

[vicr76]

Hi

Sorry I already read full specification but it won't say anything about how to make video calls and yes I know it supports video messages and calls but how? And after contacting Samsung as adviced by one of the tech team from Vodafone they says its up to voda to to allow video calls and voda says its Samsung's feature. So end of the day its customers who won't get this feature due to both companies blaming each other.....

[vicr76]

Hi eTech team

If you know the way to make a call please let me know how as I won't get any option on my phone to make video calls.

Thanks in advance.

[Retired-Laura]

Hi @vicr76

Take a look at our device help guide.

This’ll give you all the hints and tips on using your phone. 

Cheers,

Laura

[vicr76]

Hi Tech Team

Many thanks for your reply. Please see the attachments as in .pdf file which is taken from EE web forum it clearly shows Video Call button in dial pad but in my phone from voda there is no otion for video call at all (please see attached .png file - screenshot taken from my phone).

I tried all the settings and even tried with diffrent themesand modes (easy mode) including default but it still shows no options for video call.

Regards

[Retired-Laura]

Hi @vicr76

We’ll need to make sure that there is the provisioning on your account.

Get in touch with our Live help team.

Cheers,

Laura

[vicr76]

Hi Laura

Thanks for your reply but I don't know which live help you are talking about as I had this conversation with live chat regarding this issue few times and every time they called me back and connected me to Tech team and everytime they connect I got totally contradictory replies and even told once its up to Samsung to give that feature not voda's problem.

Now you saying this is something to do with my account.

Can I please request you all to sit togather for a minute and decide what answers you needto give to a customer regarding a issue when they contact better than giving diffrent contradoctory replies and asking to contact live help for all issues.

I was promised a resolution and a reply from tech team when I spoke to them last friday regarding this issue but no one replied or called yet.

I am very sure this setting is definately provided by Samsung but dissapeared while the tweaks from voda.

Can you please give an explained solution here other than asking me to contact Live Help so it can benefit others as well as its issue with everyone (I think) so they also don't need to open a new thread to get a reply.

Regards

[Ben_H]

Hi @vicr76

Live help is our online chat team.

Your eForum profile isn't linked o your Vodafone account in any way, so we're unable to see who it was you spoke to or what's been advised by other specialist teams.

If you're struggling to get an answer or callback via Live help, I've sent some instructions to your Private Message inbox.

Emailing will take a few days longer than the normal 191 or chat routes.

Thanks,

Ben

[vicr76]

Hi Ben,

Its more than 48 hours now I replied to your PM and got confirmation of recieving my mail but havn't heard back anything after since.

Regards