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Virgin Media Super Hub and Sure Signal

neil50
2: Seeker
2: Seeker

‎23-10-2013 12:17 PM

I recently, and rashly I think, just "upgraded" to the Virgin Media Super Hub hardware version 2.0 software version V2.38.01. Since that day, my Vodafone Sure Signal has at best had terrible line dropping and sporadic signal, and at worst simply doesn't connect.

 

The Sure Signal is an Alcatel-Lucent 9361 Home Cell V2-V.

 

The signal in parts of the house without it is very poor, so I really need to get it going again without the interference/dropping/not working.

 

I have read some of the forum tips on hub settings, and have tried a few, but they don't seem to work.

 

I have noticed a lot of issues reported however, and it would be good to know if these are easily fixed (through a new Sure Signal box or similar) or whether I have to the in depth configuration changes to devices that is implied.

 

Any help welcomed  - I have reached the end of my engineering capabilities.

  

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12 REPLIES 12

Retired-James
Moderator (Retired)
Moderator (Retired)
In response to BarclayBoy

‎01-01-2014 11:07 AM

Hi BarclayBoy,

 

Thanks for getting back to me and confirming this.

 

As it is an intermittent issue, it would suggest that there is something on the connection that is causing the problem.

 

Unfortunately I’m not very familiar with the Virgin Media setup, but I believe that they do have some traffic management software running in the background.

 

Do you know if the Sure Signal is assigned a static IP address by your router or if this is a dynamic IP address?

 

James

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BarclayBoy
2: Seeker
2: Seeker
In response to Retired-James

‎01-01-2014 11:52 AM

Yes, in order to complete the suggested port forwarding I had to allocate a static IP address to the sure signal. The VM tech team have checked that I have done the static allocation and the port forwarding correctly.
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Retired-James
Moderator (Retired)
Moderator (Retired)
In response to BarclayBoy

‎01-01-2014 01:18 PM

Hi BarclayBoy,

 

I’ve been doing a little bit more digging around for you and can see that a few people have mentioned that they’ve managed to get it sorted by trying the following.

 

  1. Make sure your router is running the latest firmware.
  2. Setting up port forwarding. (you need these ports open)

 

Also, can you confirm if you are just using the Super Hub or if you are using this in modem only mode with another router connected to it?

 

James

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